Voice Process Agent

18,000 - 21,000 /month

Ignites Human Capital Services Private Limited

4th Phase JP Nagar, Bangalore

0 - 6 months Experience in Customer Support / TeleCaller

Replies in 24hrs

5 Openings

Full Time

Skills Required

International Calling

Job Highlights

Industry Type: Healthcare

Languages: Telugu, Kannada

Graduate and above

All genders

5 days working | Night Shift

Job Benefits: Cab, Insurance, PF, Medical Benefits

Internet Connection, Laptop/Desktop, PAN Card, Aadhar Card, Bank Account, DRA Certificate

Job Description

We are looking for a Voice Process Agent to join our team . The role offers ₹18,000 - ₹21,000 and involves managing customer calls, delivering outstanding customer service related to Healthcare. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 0 - 6 months of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Night shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Voice Process Agent job

Can freshers or experienced candidates apply for this Voice Process Agent role?
Ans : Candidates who have a Graduate and above qualification with 0-1 years of experience can apply for this Voice Process Agent role.
How much can you earn in this position?
Ans : You can earn between ₹18,000-₹21,000 per month in this Voice Process Agent position.
What shift and timings does this job follow?
Ans : This Voice Process Agent job follows a Night shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in 4th Phase JP Nagar, Bangalore.
How many openings are available for this position?
Ans : There are 5 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Voice Process Agent job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Voice Process Agent, you will work on skills like International Calling.
Where is this job located?
Ans : This Voice Process Agent job is located in 4th Phase JP Nagar, Bangalore.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like International Calling along with 0-1 years of experience is ideal for this Voice Process Agent job.
Why should you apply for this Voice Process Agent job?
Ans : This Voice Process Agent job offers a salary between ₹18,000-₹21,000 per month. This is a Full Time opportunity and has 5 openings available.