Voice Process Agent

15,000 - 20,000 /month

Digital Finserv Technologies

Ameerpet, Hyderabad

0 - 1 years Experience in Customer Support / TeleCaller

New

10 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Job Highlights

Industry Type: Loan/ Credit Card

Languages: Hindi, Telugu

Graduate and above

All genders

6 days working | Day Shift

Internet Connection, Laptop/Desktop, PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a semi voice process to join our team at Digital Finserv Technologies. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Loan/ Credit Card. The role offers ₹15000 - ₹20000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 0 - 1 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Voice Process Agent job

What is the eligibility criteria to apply for this Voice Process Agent job?
Ans: The candidate should be Graduate and above and above with 0 - 1 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Hyderabad.
How many working days are there for this Voice Process Agent job?
Ans: This Voice Process Agent job will have 6 working days.
Are there any charges applicable while applying or joining this Voice Process Agent job?
Ans: No, there is no fee applicable for applying this Voice Process Agent job and during the employment with the company, i.e., DIGITAL FINSERV TECHNOLOGIES.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Voice Process Agent role?
Ans: There is an immediate opening of 10 Voice Process Agent at DIGITAL FINSERV TECHNOLOGIES
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Voice Process Agent job?
Ans: This Voice Process Agent job has Day Shift.