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Customer Support Voice Process Agent

salary 15,000 - 21,000 /month
company-logo
job companyAxis Bank Limited
job location Pocharam, Hyderabad
job experience0 - 6 months Experience in Customer Support / TeleCaller
25 Openings
full_time Full Time

Skills Required

Computer Knowledge
Non-voice/Chat Process
Query Resolution
International Calling
Domestic Calling

Job Highlights

sales
Industry Type: Banking
sales
Languages: Hindi, Telugu
qualification
12th Pass and above
gender
All genders
jobShift
6 days working | Day Shift
star
Job Benefits: Insurance, PF, Medical Benefits
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Job Description

We are looking for a Voice Process Agent to join our team at Axis Bank Limited. The role offers ₹15,000 - ₹21,000 and involves managing customer calls, delivering outstanding customer service related to Banking. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:



  • Manage incoming and outgoing calls in a professional manner.

  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

  • Log customer interactions and track follow-ups.

  • Offer timely and relevant solutions to resolve customer issues.

  • Collaborate with team members to escalate and address more complex concerns.

  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.



Job Requirements:


The minimum qualification for this role is 12th Pass and 0 - 6 months of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Support Voice Process Agent job

  1. What skills and experience do you need for this Customer Support Voice Process Agent job?
    Ans : To apply for this Customer Support Voice Process Agent job, candidates should have skills like Computer Knowledge, Non-voice/Chat Process, Query Resolution, International Calling, Domestic Calling along with 0-1 years of experience.
  2. What salary is offered for this Customer Support Voice Process Agent job?
    Ans : The salary for this Customer Support Voice Process Agent job ranges between ₹15,000-₹21,000 per month.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Voice Process Agent job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Pocharam, Hyderabad.
  5. How many vacancies are there for this Customer Support Voice Process Agent job?
    Ans : There are 25 vacancies for this Customer Support Voice Process Agent role.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Voice Process Agent job is open for both male and female candidates.
  7. What does the role of Customer Support Voice Process Agent involve?
    Ans : As a Customer Support Voice Process Agent, your work will involve skills like Computer Knowledge, Non-voice/Chat Process, Query Resolution, International Calling, Domestic Calling. This role is part of Customer Support / TeleCaller category.
  8. What is the job location for this position?
    Ans : The job location for this Customer Support Voice Process Agent position is Pocharam, Hyderabad.
  9. Who is the right fit for this Customer Support Voice Process Agent job?
    Ans : A candidate having skills like Computer Knowledge, Non-voice/Chat Process, Query Resolution, International Calling, Domestic Calling with 0-1 years of experience is the right fit for this Customer Support Voice Process Agent job.
  10. What makes this Customer Support Voice Process Agent job a good opportunity?
    Ans : This Customer Support Voice Process Agent job is a good opportunity as it offers a salary between ₹15,000-₹21,000 per month. This is a Full Time job and has 25 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

Insurance, PF, Medical Benefits

Skills Required

Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process

Shift

Day

Contract Job

No

Salary

₹ 15000 - ₹ 21000

Regional Languages

Hindi, Telugu

English Proficiency

Yes

Contact Person

Mitul Lahiri

Interview Address

Victoria House, Sector V - Salt Lake, Kolkata
Posted 7 days ago

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Job Hai > Jobs in Hyderabad > Customer Support / TeleCaller Jobs in Hyderabad > Voice Process Agent