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Voice & Non-Voice Customer Support Executive

salary 20,000 - 50,000 /month*
company-logo
job companyZomato
job location Udyog Vihar Phase V, Gurgaon
incentive₹10,000 incentives included
job experience0 - 5 years Experience in Customer Support / TeleCaller
70 Openings
Incentives included
full_time Full Time

Skills Required

Computer Knowledge
International Calling
Query Resolution
Non-voice/Chat Process

Job Highlights

sales
Industry Type: BPO
qualification
12th Pass and above
gender
All genders
jobShift
09:00 AM - 06:00 PM | 5 days working | Rotational Shift
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Job Benefits: Cab, Meal, Insurance, PF, Medical Benefits
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PAN Card, Aadhar Card
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Job Description

We are looking for a Voice & Non-Voice Customer Support Executive to join our team at ZOMATO . The role offers ₹ 20,000 - ₹ 40,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

  • Manage incoming and outgoing calls in a professional manner.
  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
  • Log customer interactions and track follow-ups.
  • Offer timely and relevant solutions to resolve customer issues.
  • Collaborate with team members to escalate and address more complex concerns.
  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 5 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Rotational shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this Voice & Non-Voice Customer Support Executive job

  1. What skills and experience do you need for this Voice & Non-Voice Customer Support Executive job?
    Ans : To apply for this Voice & Non-Voice Customer Support Executive job, candidates should have skills like Computer Knowledge, International Calling, Query Resolution, Non-voice/Chat Process along with 0-5 years of experience.
  2. What salary is offered for this Voice & Non-Voice Customer Support Executive job?
    Ans : The salary for this Voice & Non-Voice Customer Support Executive job ranges between ₹20,000-₹50,000 per month.
  3. What shift and timings does this job follow?
    Ans : This Voice & Non-Voice Customer Support Executive job follows a Rotational shift with timings from 09:00 AM - 06:00 PM.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Udyog Vihar Phase V, Gurgaon.
  5. How many openings are available for this position?
    Ans : There are 70 openings available for this position.
  6. Is this job open for all genders?
    Ans : Yes, this Voice & Non-Voice Customer Support Executive job is open for both male and female candidates.
  7. What does the role of Voice & Non-Voice Customer Support Executive involve?
    Ans : As a Voice & Non-Voice Customer Support Executive, your work will involve skills like Computer Knowledge, International Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
  8. Where is this job located?
    Ans : This Voice & Non-Voice Customer Support Executive job is located in Udyog Vihar Phase V, Gurgaon.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like Computer Knowledge, International Calling, Query Resolution, Non-voice/Chat Process along with 0-5 years of experience is ideal for this Voice & Non-Voice Customer Support Executive job.
  10. Why should you apply for this Voice & Non-Voice Customer Support Executive job?
    Ans : This Voice & Non-Voice Customer Support Executive job offers a salary between ₹20,000-₹50,000 per month. This is a Full Time opportunity and has 70 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

Yes

No. Of Working Days

5

Benefits

Cab, Meal, Insurance, PF, Medical Benefits

Skills Required

Computer Knowledge, International Calling, Query Resolution, Non-voice/Chat Process, BPO EXPERIENCE PREFERRED, INTERNATIONAL PROCESSES ONLY, GOOD COMMUNICATION SKILLS, EMAIL WRITING, AI ASSESSMENT, Travel and Technical support process

Shift

Rotational

Contract Job

No

Salary

₹ 20000 - ₹ 50000

Contact Person

Tarun Nijhawan
Posted 11 hours ago

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Job Hai > Jobs in Gurgaon > Customer Support / TeleCaller Jobs in Gurgaon > Voice & Non-Voice Customer Support Executive