A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
13,000 - 20,000 /month
Victa Earlyjobs Technologies Private Limited
Bommanahalli, Noida
0 - 5 years Experience in Customer Support / TeleCaller
Full Time
Key Responsibilities:
Handle inbound and outbound customer interactions via calls, emails, or chat in a professional manner
Resolve customer queries, concerns, and complaints promptly and effectively
Provide accurate information about products, services, and processes
Maintain detailed records of customer interactions and transactions
Escalate complex issues to the appropriate departments when necessary
Ensure timely follow-ups to achieve complete query resolution
Deliver a positive customer experience by demonstrating empathy and active listening
Adhere to company policies, quality standards, and service protocols
Stay updated with process knowledge and system updates
Requirements:
Strong communication and interpersonal skills
Ability to handle customer queries and resolve issues efficiently
Basic computer knowledge and familiarity with CRM tools
Problem-solving mindset with attention to detail
Ability to work in a fast-paced environment
Preferred Skills:
Excellent customer handling and conflict resolution skills
Strong verbal and written communication
Ability to manage multiple queries simultaneously
Good listening skills and patience
Basic typing and documentation skills
