We are looking for Customer Support Executives (Voice & Non-Voice) to handle customer queries, provide solutions, and ensure a smooth customer experience through calls, emails, and chat support.
Key Responsibilities
Voice Process:
Handle inbound and outbound customer calls
Resolve customer queries, complaints, and requests
Provide accurate product/service information
Maintain call quality and customer satisfaction
Non-Voice Process:
Respond to customer emails and chat messages
Update customer records in CRM systems
Process requests, tickets, and documentation
Coordinate with internal teams for issue resolution