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Voice & Non-Voice Customer Support Executive

salary 15,000 - 25,000 /month
company-logo
job companyStaff India Consultancy
job location Chhani, Vadodara
job experience0 - 6+ years Experience in Customer Support / TeleCaller
50 Openings
full_time Full Time

Skills Required

Computer Knowledge
Query Resolution
Non-voice/Chat Process

Job Highlights

sales
Industry Type: BPO
qualification
12th Pass and above
gender
All genders
jobShift
5 days working | Rotational Shift
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Job Benefits: PF, Medical Benefits
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PAN Card, Aadhar Card, Bank Account
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Job Description

We are looking for a Voice & Non-Voice Customer Support Executive to join our team at Staff India Consultancy. The role offers ₹15,000 - ₹25,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:



  • Manage incoming and outgoing calls in a professional manner.

  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

  • Log customer interactions and track follow-ups.

  • Offer timely and relevant solutions to resolve customer issues.

  • Collaborate with team members to escalate and address more complex concerns.

  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.



Job Requirements:


The minimum qualification for this role is 12th Pass and 0 - 6+ years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Rotational shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Voice & Non-Voice Customer Support Executive job

  1. What skills and experience do you need for this Voice & Non-Voice Customer Support Executive job?
    Ans : To apply for this Voice & Non-Voice Customer Support Executive job, candidates should have skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process along with 0-7 years of experience.
  2. How much can you earn in this position?
    Ans : You can earn between ₹15,000-₹25,000 per month in this Voice & Non-Voice Customer Support Executive position.
  3. What shift and timings does this job follow?
    Ans : This Voice & Non-Voice Customer Support Executive job follows a Rotational shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Chhani, Vadodara.
  5. How many vacancies are there for this Voice & Non-Voice Customer Support Executive job?
    Ans : There are 50 vacancies for this Voice & Non-Voice Customer Support Executive role.
  6. Is this job open for all genders?
    Ans : Yes, this Voice & Non-Voice Customer Support Executive job is open for both male and female candidates.
  7. What work will you do in this role?
    Ans : As a Voice & Non-Voice Customer Support Executive, you will work on skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process.
  8. What is the job location for this position?
    Ans : The job location for this Voice & Non-Voice Customer Support Executive position is Chhani, Vadodara.
  9. Who is the right fit for this Voice & Non-Voice Customer Support Executive job?
    Ans : A candidate having skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process with 0-7 years of experience is the right fit for this Voice & Non-Voice Customer Support Executive job.
  10. What makes this Voice & Non-Voice Customer Support Executive job a good opportunity?
    Ans : This Voice & Non-Voice Customer Support Executive job is a good opportunity as it offers a salary between ₹15,000-₹25,000 per month. This is a Full Time job and has 50 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

5

Benefits

PF, Medical Benefits

Skills Required

Non-voice/Chat Process, Query Resolution, Computer Knowledge, Good Communication skills

Shift

Rotational

Contract Job

No

Salary

₹ 15000 - ₹ 25000

English Proficiency

Yes

Contact Person

Staff india

Interview Address

304, Silver Line, Sayajigunj, Vadodara
Posted 9 hours ago

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Job Hai > Jobs in Vadodara > Customer Support / TeleCaller Jobs in Vadodara > Voice & Non-Voice Customer Support Executive