Voice & Non-Voice Customer Support Executive

15,410 - 20,929 /month*

Sprs Solutions Private Limited

Work from home

₹1,929 incentives included

Freshers in Customer Support / TeleCaller

50 Openings

Incentives included

Work From Home

Full Time

Skills Required

Computer Knowledge

Job Highlights

Industry Type: BPO

Languages: Hindi

Graduate and above

All genders

5 days working | Rotational Shift

Internet Connection, Laptop/Desktop

Job Description

Job Title: Customer Support Associate – Voice & Chat (Zomato Process)

Location: Work From Home
Process: Customer Support (50% Voice | 50% Chat)

Job Description

We are hiring Customer Support Associates for the Zomato Customer Delight (CD) Process. The role involves handling customer queries through both voice and chat support channels while delivering an excellent customer experience.

Key Responsibilities

Resolve customer queries via voice and chat support.
Provide accurate and timely solutions to customers.
Maintain high-quality customer service standards.
Handle customer concerns professionally and efficiently.
Meet process productivity and quality targets.

Eligibility Criteria

Freshers and experienced candidates can apply.
Excellent communication skills are mandatory.
Good command of English and Hindi (both spoken and written).
Communication skill level: V5 or above preferred.
Candidates must have their own Laptop/Desktop and Wi-Fi connection.

System Requirements

Intel Core i3 processor or above
Minimum 4 GB RAM
Stable broadband internet connection

Salary & Benefits

Freshers

CTC: ₹19,000/month
In-hand Salary: ₹15,410/month
Quarterly Bonus: ₹1,929

Experienced Candidates

CTC: ₹20,000/month
In-hand Salary: ₹16,253/month
Quarterly Bonus: ₹1,929

Shift Details

9-hour shift (8 working hours + 1-hour break)
Rotational shifts
Rotational week-offs

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Voice & Non-Voice Customer Support Executive job

Can freshers or experienced candidates apply for this Voice & Non-Voice Customer Support Executive role?
Ans : Candidates who have a Graduate and above qualification can apply for this Voice & Non-Voice Customer Support Executive role.
What is the salary and job type for this role?
Ans : The salary for this Voice & Non-Voice Customer Support Executive job ranges between ₹15,000-₹20,500 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Voice & Non-Voice Customer Support Executive job follows a Rotational shift.
Can this job be done remotely?
Ans : Yes, this job can be done remotely as it is a work from home job.
How many vacancies are there for this Voice & Non-Voice Customer Support Executive job?
Ans : There are 50 vacancies for this Voice & Non-Voice Customer Support Executive role.
Is this job open for all genders?
Ans : Yes, this Voice & Non-Voice Customer Support Executive job is open for both male and female candidates.
What are the key responsibilities of this Voice & Non-Voice Customer Support Executive job?
Ans : As a Voice & Non-Voice Customer Support Executive, key responsibilities include skills like Computer Knowledge. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Voice & Non-Voice Customer Support Executive position is A Block Sector 8 Noida, Noida.
Who is the right fit for this Voice & Non-Voice Customer Support Executive job?
Ans : A candidate having skills like Computer Knowledge is the right fit for this Voice & Non-Voice Customer Support Executive job.
What makes this Voice & Non-Voice Customer Support Executive job a good opportunity?
Ans : This Voice & Non-Voice Customer Support Executive job is a good opportunity as it offers a salary between ₹15,000-₹20,500 per month. This is a Full Time job and has 50 openings.