Voice & Non-Voice Customer Support Executive

20,000 - 32,000 /month

Softpath Consulting

S.R. Nagar, Hyderabad

0 - 2 years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Job Highlights

Industry Type: B2B Sales

All Education levels

All genders

6 days working | Day Shift

Job Description

We are looking for a Voice & Non-Voice Customer Support Executive to join our team at Softpath Consulting. The role offers ₹20,000 - ₹32,000 and involves managing customer calls, delivering outstanding customer service related to B2B Sales. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is below 10th and 0 - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Voice & Non-Voice Customer Support Executive job

Can freshers or experienced candidates apply for this Voice & Non-Voice Customer Support Executive role?
Ans : Candidates who have All Education levels with 0-2 years of experience can apply for this Voice & Non-Voice Customer Support Executive role.
How much can you earn in this position?
Ans : You can earn between ₹20,000-₹32,000 per month in this Voice & Non-Voice Customer Support Executive position.
What shift and timings does this job follow?
Ans : This Voice & Non-Voice Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in S.R. Nagar, Hyderabad.
How many vacancies are there for this Voice & Non-Voice Customer Support Executive job?
Ans : There is 1 vacancy for this Voice & Non-Voice Customer Support Executive role.
Is this job open for all genders?
Ans : Yes, this Voice & Non-Voice Customer Support Executive job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Voice & Non-Voice Customer Support Executive position is S.R. Nagar, Hyderabad.
What makes this Voice & Non-Voice Customer Support Executive job a good opportunity?
Ans : This Voice & Non-Voice Customer Support Executive job is a good opportunity as it offers a salary between ₹20,000-₹32,000 per month. This is a Full Time job and has 1 openings.