Voice & Non-Voice Customer Support Executive

Here's a comprehensive job description for a Voice Non-Voice Customer Support Executive:

Job Title: Voice Non-Voice Customer Support Executive

Reports to: Customer Service Manager/Team Lead

Job Summary

We're seeking a highly skilled and customer-focused Voice Non-Voice Customer Support Executive to join our team. You'll provide multi-channel support to customers, handling voice, email, and chat inquiries, and ensuring exceptional customer experience.

Key Responsibilities

1. Multi-channel Support: Provide support to customers via voice, email, and chat, responding to inquiries and resolving issues.

2. Customer Service: Deliver exceptional customer service, ensuring high customer satisfaction and loyalty.

3. Issue Resolution: Resolve customer complaints and issues, escalating to senior team members or management when needed.

4. Product Knowledge: Develop and maintain in-depth knowledge of products and services, providing accurate information to customers.

5. Process Adherence: Adhere to processes and procedures, ensuring timely and efficient responses to customers.

6. Quality Monitoring: Participate in quality monitoring activities, ensuring high-quality responses and adherence to processes.

7. Reporting: Prepare and submit reports on customer interactions, including metrics and analysis.

Requirements

1. Education: Bachelor's degree in Business Administration, Communications, or a related field.

2. Experience: 1-3 years of experience in customer service, preferably in a multi-channel support role.

3. Technical Skills: Proficiency in customer service software, including CRM systems, phone systems, and MS Office.

4. Communication Skills: Excellent communication and interpersonal skills, with ability to articulate complex ideas simply.

5. Problem-Solving Skills: Strong problem-solving skills, with ability to resolve customer issues and concerns.

Skills

1. Customer focus: Strong customer focus, with ability to provide empathetic and personalized support.

2. Communication skills: Excellent communication and interpersonal skills, with ability to adapt to different customer personalities and channels.

3. Problem-solving skills: Strong problem-solving skills, with ability to resolve complex customer issues.

4. Time management: Ability to manage time effectively, prioritizing tasks and managing multiple customer interactions.

5. Adaptability: Ability to adapt to changing customer needs, priorities, and channels.

What We Offer

1. Competitive salary: A competitive salary and benefits package.

2. Opportunities for growth: Opportunities for professional growth and development.

3. Supportive work environment: A supportive and collaborative work environment.

4. Recognition and rewards: Recognition and rewards for outstanding performance.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Voice & Non-Voice Customer Support Executive job

1. What is the eligibility criteria to apply for this Voice & Non-Voice Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹22000 per month that depends on your interview. It's a Full Time job in Hyderabad.
3. How many working days are there for this Voice & Non-Voice Customer Support Executive job?
   Ans: This Voice & Non-Voice Customer Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Voice & Non-Voice Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Voice & Non-Voice Customer Support Executive job and during the employment with the company, i.e., Paytm.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Voice & Non-Voice Customer Support Executive role?
   Ans: There is an immediate opening of 5 Voice & Non-Voice Customer Support Executive at Paytm
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Voice & Non-Voice Customer Support Executive job?
   Ans: This Voice & Non-Voice Customer Support Executive job has Day Shift.