Voice & Non-Voice Customer Support Executive

Key Responsibilities:

● Order Management: Handle and process diagnostic test orders placed by partners and direct customers with accuracy and efficiency.

● Customer Communication: Make timely outbound calls to customers to confirm order details and provide necessary information regarding their booking.

● Special Instructions: Clearly communicate special instructions to customers to ensure they are prepared for their tests.

● Prescription Interpretation: Read and interpret medical prescriptions to identify and schedule appropriate tests or services.

● TRF Registration: Accurately register Test Requisition Forms (TRFs) as part of the booking and documentation process.

● Client and Doctor Interaction: Communicate professionally with partnered clients and doctors to coordinate bookings and resolve any order-related queries.

● Escalation Handling: Address and resolve customer escalations related to order bookings in a prompt and empathetic manner.

● Cross-Department Coordination: Liaise with internal departments such as Logistics, Lab, and Customer Support to ensure bookings are completed on time and accurately.

Required Skills and Qualifications:

● Excellent verbal and written communication skills

● Ability to read and interpret prescriptions and medical documents

● Customer-first mindset with strong problem-solving abilities

● Organizational and time management skills

● Basic knowledge of diagnostic services and TRFs is preferred

● Experience with CRM or order management systems is a plus

● Prior experience in healthcare, diagnostics, or medical coordination is an advantage

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Voice & Non-Voice Customer Support Executive job

1. What is the eligibility criteria to apply for this Voice & Non-Voice Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹28000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Voice & Non-Voice Customer Support Executive job?
   Ans: This Voice & Non-Voice Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Voice & Non-Voice Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Voice & Non-Voice Customer Support Executive job and during the employment with the company, i.e., ORANGE HEALTH LABS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Voice & Non-Voice Customer Support Executive role?
   Ans: There is an immediate opening of 12 Voice & Non-Voice Customer Support Executive at ORANGE HEALTH LABS
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Voice & Non-Voice Customer Support Executive job?
   Ans: This Voice & Non-Voice Customer Support Executive job has Rotational Shift.