Voice & Non-Voice Customer Support Executive

Company- Magnum Group

Position-Chat Support Executive

Job Location-Work from Office

Ground Floor, Chinar Incube Business Center

Hoshangabad Road, Bhopal

Employment Type- Full-Time

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About the Role

Key Responsibilities

• Handle customer queries through live chat in a professional and timely manner.

• Provide accurate information and effective solutions to customer concerns.

• Ensure a high level of customer satisfaction by delivering quality support.

• Escalate unresolved or complex issues to the concerned team whenever required.

• Maintain accurate records of customer interactions.

• Achieve productivity, quality, and response time targets.

• Follow company policies, SOPs, and quality standards.

• Work collaboratively with internal teams to resolve customer issues.

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Eligibility Criteria.

• Fresher’s and experienced candidates are eligible to apply.

• Excellent written English communication skills.

• Basic computer knowledge and typing proficiency.

• Good analytical and problem-solving abilities.

• Customer-centric approach with a positive attitude.

• Willingness to work from the office in rotational shifts.

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Required Skills

• Strong written communication skills.

• Good typing speed and accuracy.

• Basic knowledge of MS Office and internet applications.

• Ability to multitask in a fast-paced environment.

• Quick learner with excellent interpersonal skills.

• Team player with a professional attitude.

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Benefits

• Performance-based salary hike after 6 months and 1 year.

• Night Shift Allowance (as per company policy).

• Learning and career growth opportunities.

Note: There is no joining bonus.

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Work Schedule

Shift Type-Rotational (Day & Night Shifts)

Weekly Off-Rotational, as per company policy

Candidates should be comfortable working in rotational shifts based on business requirements.

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Selection Process

1. HR Screening

2. Written Communication Assessment

3. Operations Interview

4. Final HR Discussion

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• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 4 years of experience.