Fresher or a minimum of 6 months to 1 year of experience in a customer-facing role, preferably in a customer care or operations capacity.
Excellent communication skills, both verbal and written, with the ability to adapt to different communication channels.
Strong problem-solving and analytical skills, with a track record of finding creative solutions.
A customer-centric mindset, with a passion for delivering exceptional service and building customer loyalty.
Proficiency in using customer relationship management (CRM) systems and other relevant software.
Ability to work independently and manage multiple tasks simultaneously, prioritizing effectively.
Excellent time management and organizational skills, with a focus on meeting deadlines.
A proactive and positive attitude, with a willingness to learn and adapt to changing environments.
Strong teamwork and collaboration skills, with the ability to build positive relationships.
A high school diploma or equivalent; a college degree in a related field is preferred but not mandatory.