Voice & Non-Voice Customer Support Executive

Before delving into interview tips for voice process and non-voice, let's distinguish between voice and non-voice processes in the Business Process Outsourcing (BPO) industry. Voice processes typically involve direct communication with customers via phone calls, addressing their queries, and providing solutions. On the other hand, non-voice processes encompass tasks that don't require verbal communication, such as data entry, email support, or chat-based interactions.

Voice Process Jobs

While applying for customer care executive jobs, there are usually four rounds. The first is a general written round, followed by a group discussion and personal interview with HR. During the rounds, you will be asked to talk about yourself or given a topic to speak for a specific amount of time. This is to test your confidence, speaking skills and communication ability. Remember to radiate confidence and be honest in your answers. Lying or exaggerating job backgrounds and past experiences will result in being rejected and not being called back another time.

Non-voice Customer Care Jobs

The process remains the same as voice process jobs, except here, there is no voice and accent test. Most non-voice customer care jobs provide customer support through emails, live chats, faxes, or messages, or fill out forms and documents for customers. Most times, these jobs have limited interaction with customers. During the screening process for these jobs, you will be tested strictly on your writing and typing skills. They will test your ability to understand the questions asked and communicate appropriately. You will also be tested on the language used in the country where the project is based.

Candidates will be tested on data organisation and data processing skills. Non-voice customer care jobs may also include back office systems like human resource services, IT outsourcing, or accounts outsourcing for which candidates with specific qualifications will be shortlisted. One of the best interview tips for the non-voice process is to showcase strong time management, meticulous data handling, and adept written problem-solving skills.

Voice and Accent Test

If you are applying for a voice process job, you will be tested on your voice and accent test to determine your language fluency and clear ability to communicate. A list of handy interview tips for voice process BPO to ace a voice and accent test:

Practise your pronunciations

Try and develop a neutral accent

Speak confidently

Move your mouth

Slow down while speaking

Comparing Career Progression in Voice and Non-Voice Sectors

The Business Process Outsourcing (BPO) industry continues to grow, offering vast opportunities across two key domains: voice-based and non-voice-based roles. While both sectors play crucial roles in customer service and backend operations, they differ significantly in terms of skill requirements, work environment, and career advancement paths.

Voice Sector: Fast-Paced and People-Focused

Voice roles involve direct interaction with customers through phone calls, which may include inbound customer support, outbound sales, or technical assistance. These positions often demand strong communication skills, patience, and the ability to think on your feet.

Career Progression in Voice Roles

Entry-Level: Customer Support Associate / Call Center Executive

Mid-Level: Team Leader / Quality Analyst / Trainer

Senior-Level: Operations Manager / Process Manager / Client Relationship Manager

Voice roles often offer faster promotions for individuals who consistently meet targets, show leadership potential, and maintain customer satisfaction. The sector rewards strong interpersonal skills, performance metrics, and adaptability age limited 18 to 30.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Voice & Non-Voice Customer Support Executive job

1. What is the eligibility criteria to apply for this Voice & Non-Voice Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹32000 per month that depends on your interview. It's a Full Time job in Hyderabad.
3. How many working days are there for this Voice & Non-Voice Customer Support Executive job?
   Ans: This Voice & Non-Voice Customer Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Voice & Non-Voice Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Voice & Non-Voice Customer Support Executive job and during the employment with the company, i.e., K Info Technologies.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Voice & Non-Voice Customer Support Executive role?
   Ans: There is an immediate opening of 6 Voice & Non-Voice Customer Support Executive at K Info Technologies
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Voice & Non-Voice Customer Support Executive job?
   Ans: This Voice & Non-Voice Customer Support Executive job has Day Shift.