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Voice & Non-Voice Customer Support Executive

salary 14,000 - 15,000 /month
company-logo
job companyIcici Bank
job location Work from home
job experience0 - 6+ years Experience in Customer Support / TeleCaller
50 Openings
work_from_home Work From Home
full_time Full Time

Skills Required

Non-voice/Chat Process
Query Resolution
International Calling
Domestic Calling
Computer Knowledge

Job Highlights

sales
Industry Type: Loan/ Credit Card
sales
Languages: Malayalam, Tamil
qualification
12th Pass and above
gender
All genders
jobShift
6 days working | Day Shift
star
Job Benefits: Cab, Meal, Insurance, PF, Medical Benefits
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Job Description

We are looking for a Voice & Non-Voice Customer Support Executive to join our team at ICICI BANK. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Loan/ Credit Card. The role offers ₹14,000 - ₹15,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:



  • Handle customer calls in a professional and efficient manner

  • Address customer queries, concerns, and complaints with a problem-solving approach

  • Maintain accurate records of customer interactions and follow-ups

  • Provide timely and relevant information to customers to resolve their issues

  • Work collaboratively with other teams to escalate and resolve complex issues

  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates



Job Requirements:


The minimum qualification for this role is 12th Pass and 0 - 6+ years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Voice & Non-Voice Customer Support Executive job

  1. What skills and experience do you need for this Voice & Non-Voice Customer Support Executive job?
    Ans : To apply for this Voice & Non-Voice Customer Support Executive job, candidates should have skills like Non-voice/Chat Process, Query Resolution, International Calling, Domestic Calling, Computer Knowledge along with 0-7 years of experience.
  2. What salary is offered for this Voice & Non-Voice Customer Support Executive job?
    Ans : The salary for this Voice & Non-Voice Customer Support Executive job ranges between ₹14,000-₹15,000 per month.
  3. What shift and timings does this job follow?
    Ans : This Voice & Non-Voice Customer Support Executive job follows a Day shift.
  4. Is this a work from home job?
    Ans : This is a work from home job and can be done remotely.
  5. How many openings are available for this position?
    Ans : There are 50 openings available for this position.
  6. Is this job open for all genders?
    Ans : Yes, this Voice & Non-Voice Customer Support Executive job is open for both male and female candidates.
  7. What does the role of Voice & Non-Voice Customer Support Executive involve?
    Ans : As a Voice & Non-Voice Customer Support Executive, your work will involve skills like Non-voice/Chat Process, Query Resolution, International Calling, Domestic Calling, Computer Knowledge. This role is part of Customer Support / TeleCaller category.
  8. Where is this job located?
    Ans : This Voice & Non-Voice Customer Support Executive job is located in Pudur, Coimbatore.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like Non-voice/Chat Process, Query Resolution, International Calling, Domestic Calling, Computer Knowledge along with 0-7 years of experience is ideal for this Voice & Non-Voice Customer Support Executive job.
  10. Why should you apply for this Voice & Non-Voice Customer Support Executive job?
    Ans : This Voice & Non-Voice Customer Support Executive job offers a salary between ₹14,000-₹15,000 per month. This is a Full Time opportunity and has 50 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

Cab, Meal, Insurance, PF, Medical Benefits

Skills Required

Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process, Telesales, Telecollection

Shift

Day

Contract Job

No

Salary

₹ 14000 - ₹ 15000

Regional Languages

Malayalam, Tamil

English Proficiency

Yes

Contact Person

Gokul
Posted 6 days ago

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Job Hai > Jobs in Coimbatore > Customer Support / TeleCaller Jobs in Coimbatore > Voice & Non-Voice Customer Support Executive