Voice & Non-Voice Customer Support Executive

• Customer Support Executive – MYBYK

  The role offers an attractive In-Hand Salary and involves managing customer interactions across multiple channels, delivering outstanding customer service related to the mobility industry. Join us for a great work environment with ample opportunities for career growth.

  Key Responsibilities:

  • Resolve customer queries via chat with accuracy and empathy.

  • Make outbound calls for service follow-up, customer engagement, and retention.

  • Manage backend requests such as refunds, account updates, and technical escalations.

  • Handle customer queries and feedback received through email and social media platforms.

  • Log interactions, maintain proper documentation, and ensure timely follow-ups.

  • Identify process gaps, share insights, and suggest improvements for better customer experience.

  • Collaborate with team members and escalate complex issues to relevant departments when needed.

  • Meet key performance metrics including response time, customer satisfaction, and resolution rates.

  Job Requirements:

  • The minimum qualification for this role is 12th completed.

  • Good communication skills in English (written & verbal) with a customer-first approach.

  • Ability to multitask across chats, emails, calls, and backend operations.

  • Problem-solving mindset with attention to detail and empathy.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Voice & Non-Voice Customer Support Executive job

1. What is the eligibility criteria to apply for this Voice & Non-Voice Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹8000 - ₹12000 per month that depends on your interview. It's a Full Time job in Ahmedabad.
3. How many working days are there for this Voice & Non-Voice Customer Support Executive job?
   Ans: This Voice & Non-Voice Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Voice & Non-Voice Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Voice & Non-Voice Customer Support Executive job and during the employment with the company, i.e., GREENPEDIA BIKE SHARE PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Voice & Non-Voice Customer Support Executive role?
   Ans: There is an immediate opening of 5 Voice & Non-Voice Customer Support Executive at GREENPEDIA BIKE SHARE PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Voice & Non-Voice Customer Support Executive job?
   Ans: This Voice & Non-Voice Customer Support Executive job has Rotational Shift.