Voice & Non-Voice Customer Support Executive

20,000 - 24,000 /month

Fortuco Resource Solutions Private Limited

Work from home

6 - 48 months Experience in Customer Support / TeleCaller

10 Openings

Work From Home

Full Time

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

6 days working | Day Shift

Job Benefits: PF

Job Description

We are looking for a Voice & Non-Voice Customer Support Executive to join our team at Fortuco Resource Solutions Private Limited. The role offers ₹ 18,500 - ₹ 25,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0.5 - 4 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 4 years of experience.

More about this Voice & Non-Voice Customer Support Executive job

What qualifications and experience are required for this Voice & Non-Voice Customer Support Executive position?
Ans : Candidates should have a 12th Pass and above qualification with 1-4 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Voice & Non-Voice Customer Support Executive job ranges between ₹20,000-₹24,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Voice & Non-Voice Customer Support Executive job follows a Day shift.
Is this a work from home job?
Ans : This is a work from home job and can be done remotely.
How many openings are available for this position?
Ans : There are 10 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Voice & Non-Voice Customer Support Executive job is open for both male and female candidates.
Where is this job located?
Ans : This Voice & Non-Voice Customer Support Executive job is located in Chandigarh Road, Mohali.
Why should you apply for this Voice & Non-Voice Customer Support Executive job?
Ans : This Voice & Non-Voice Customer Support Executive job offers a salary between ₹20,000-₹24,000 per month. This is a Full Time opportunity and has 10 openings available.