Voice & Non-Voice Customer Support Executive

Job Description – Voice & Non-Voice Customer Support Executive

Position Overview

We are looking for dedicated and customer-focused individuals to join our team as Customer Support Executives (Voice & Non-Voice). The role involves handling customer queries, providing accurate information, resolving issues, and ensuring a high level of customer satisfaction across multiple communication channels such as phone, email, chat, and social media.

Key Responsibilities

Voice Support (Inbound/Outbound):

Handle customer calls professionally and efficiently.

Address queries, resolve complaints, and provide product/service information.

Escalate complex issues to the appropriate team when necessary.

Ensure first-call resolution and maintain customer satisfaction.

Non-Voice Support :

Respond to customer enquiries via email, live chat, and other digital platforms.

Provide accurate and timely responses while maintaining a professional tone.

Work closely with internal teams to ensure customer concerns are resolved.

Skills & Competencies

Excellent communication skills (verbal & written).

Strong customer service orientation and problem-solving abilities.

Typing speed and accuracy for non-voice processes.

Active listening skills and patience when dealing with customers.

Ability to multitask and work under pressure.

Qualifications

Minimum: High School Diploma/Graduate (Bachelor’s degree preferred).

Prior experience in BPO/Customer Support is an advantage but not mandatory.

Freshers with strong communication skills are encouraged to apply.

Job Type:

Full-time

Benefits:

Competitive salary and performance-based incentives.

Paid training and career development opportunities.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.