Voice & Non-Voice Customer Support Executive

Voice & Non-Voice Customer Support Executive

• Handle inbound customer calls, emails, and chat queries professionally.

• Provide prompt and accurate support for banking-related products and services.

• Upsell banking products such as credit/debit card upgrades, EMI conversions, loan top-ups, and insurance plans.

• Resolve customer concerns while ensuring high customer satisfaction.

• Maintain accurate records of customer interactions in the CRM system.

• Coordinate with internal teams to resolve escalated customer issues.

• Achieve individual performance targets, including quality, productivity, and sales metrics.

• Ensure compliance with company policies and banking regulations.

Key Responsibilities

• Attend incoming customer calls and respond to customer queries effectively.

• Deliver excellent customer service with a customer-first approach.

• Identify customer needs and recommend suitable banking products.

• Cross-sell and upsell financial products to eligible customers.

• Resolve customer complaints within the defined turnaround time.

• Maintain accurate documentation of customer interactions and follow-ups.

• Meet daily and monthly KPIs, including customer satisfaction, call quality, and sales targets.

• Follow standard operating procedures and compliance guidelines.

• Work in rotational shifts and adapt to changing business requirements.

• Collaborate with team members and support continuous process improvements.

Salary & Benefits

• Salary: ₹21,000 – ₹23,000 per month (In-hand may vary based on deductions)

• Incentives: Attractive performance-based incentives

• Benefits: ESIC/Mediclaim Insurance

• Work Mode: Work from Office

• Working Hours: 9 hours/day, 6 days/week with rotational weekly off

• Shift Timings:

  • Male: 24×7 rotational shifts

  • Female: 7:00 AM – 7:00 PM rotational shifts

Required Skills

• Excellent communication skills in English and Hindi (Mandatory)

• Strong verbal communication with clear and fluent speech

• Active listening and problem-solving skills

• Customer service orientation

• Positive attitude and willingness to learn

• Ability to work under pressure and achieve targets

• Good interpersonal and teamwork skills

• Freshers and experienced candidates are welcome.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.