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Voice & Non-Voice Customer Support Executive

salary 15,000 - 20,000 /month
company-logo
job companyBoston Business Solutions Private Limited
job location Kalamassery, Kochi
job experience0 - 1 years Experience in Customer Support / TeleCaller
10 Openings
full_time Full Time

Skills Required

Domestic Calling

Job Highlights

sales
Industry Type: BPO
sales
Languages: Malayalam, Tamil
qualification
Graduate and above
gender
All genders
jobShift
6 days working | Day Shift
star
Job Benefits: PF
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Job Description

We are looking for a Voice & Non-Voice Customer Support Executive to join our team at Boston Business Solutions Private Limited. The role offers ₹15000 - ₹20000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:



  • Manage incoming and outgoing calls in a professional manner.

  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

  • Log customer interactions and track follow-ups.

  • Offer timely and relevant solutions to resolve customer issues.

  • Collaborate with team members to escalate and address more complex concerns.

  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.



Job Requirements:


The minimum qualification for this role is Graduate and 0 - 1 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Voice & Non-Voice Customer Support Executive job

  1. What is the eligibility criteria to apply for this Voice & Non-Voice Customer Support Executive job?
    Ans: The candidate should be Graduate and above and above with 0 - 1 years of experience of experience
  2. How much salary can I expect for this job role?
    Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Kochi.
  3. How many working days are there for this Voice & Non-Voice Customer Support Executive job?
    Ans: This Voice & Non-Voice Customer Support Executive job will have 6 working days.
  4. Are there any charges applicable while applying or joining this Voice & Non-Voice Customer Support Executive job?
    Ans: No, there is no fee applicable for applying this Voice & Non-Voice Customer Support Executive job and during the employment with the company, i.e., Boston Business Solutions Private Limited.
  5. Is it a work from home job?
    Ans: No, it’s not a work from home job and can't be done online.
  6. How many openings are there for this Voice & Non-Voice Customer Support Executive role?
    Ans: There is an immediate opening of 10 Voice & Non-Voice Customer Support Executive at Boston Business Solutions Private Limited
  7. Who can apply for this job?
    Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
  8. What are the timings of this Voice & Non-Voice Customer Support Executive job?
    Ans: This Voice & Non-Voice Customer Support Executive job has Day Shift.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

PF

Skills Required

Domestic Calling

Shift

Day

Contract Job

No

Salary

₹ 15000 - ₹ 20000

Regional Languages

Tamil, Malayalam

English Proficiency

No

Contact Person

Lavanya P K

Interview Address

Kalamaessery, Kochi
Posted 10+ days ago
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Job Hai > Jobs in Kochi > Customer Support / TeleCaller Jobs in Kochi > Voice & Non-Voice Customer Support Executive