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Voice & Non-Voice Customer Support Executive

salary 15,000 - 21,000 /month
company-logo
job companyAxis Bank Limited
job location Kalamassery, Kochi
job experience0 - 6+ years Experience in Customer Support / TeleCaller
50 Openings
full_time Full Time

Skills Required

Computer Knowledge
Domestic Calling
International Calling
Query Resolution
Non-voice/Chat Process

Job Highlights

sales
Industry Type: Loan/ Credit Card
sales
Languages: Malayalam, Tamil
qualification
12th Pass and above
gender
All genders
jobShift
6 days working | Day Shift
star
Job Benefits: Cab, Meal, Insurance, PF, Medical Benefits
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Job Description

We are looking for a Voice & Non-Voice Customer Support Executive to join our team at AXIS BANK LIMITED to handle customer calls, provide exceptional customer support and resolve queries related to Loan/ Credit Card. The role offers an attractive in-hand salary of ₹15,000 - ₹21,000 and opportunities for growth.

Key Responsibilities:



  • Handle customer calls professionally and efficiently.

  • Address customer queries, resolve concerns and manage complaints.

  • Keep records of customer interactions and follow up when required.

  • Provide customers with accurate information to help resolve their issues.

  • Meet performance targets and work with other departments to manage complex issues.



Job Requirements:


The minimum qualification for this role is 12th Pass and 0 - 6+ years of experience. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 6 days working during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Voice & Non-Voice Customer Support Executive job

  1. What skills and experience do you need for this Voice & Non-Voice Customer Support Executive job?
    Ans : To apply for this Voice & Non-Voice Customer Support Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 0-7 years of experience.
  2. What salary is offered for this Voice & Non-Voice Customer Support Executive job?
    Ans : The salary for this Voice & Non-Voice Customer Support Executive job ranges between ₹15,000-₹21,000 per month.
  3. What shift and timings does this job follow?
    Ans : This Voice & Non-Voice Customer Support Executive job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Kalamassery, Kochi.
  5. How many vacancies are there for this Voice & Non-Voice Customer Support Executive job?
    Ans : There are 50 vacancies for this Voice & Non-Voice Customer Support Executive role.
  6. Is this job open for all genders?
    Ans : Yes, this Voice & Non-Voice Customer Support Executive job is open for both male and female candidates.
  7. What does the role of Voice & Non-Voice Customer Support Executive involve?
    Ans : As a Voice & Non-Voice Customer Support Executive, your work will involve skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
  8. What is the job location for this position?
    Ans : The job location for this Voice & Non-Voice Customer Support Executive position is Kalamassery, Kochi.
  9. Who is the right fit for this Voice & Non-Voice Customer Support Executive job?
    Ans : A candidate having skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process with 0-7 years of experience is the right fit for this Voice & Non-Voice Customer Support Executive job.
  10. What makes this Voice & Non-Voice Customer Support Executive job a good opportunity?
    Ans : This Voice & Non-Voice Customer Support Executive job is a good opportunity as it offers a salary between ₹15,000-₹21,000 per month. This is a Full Time job and has 50 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

Cab, Meal, Insurance, PF, Medical Benefits

Skills Required

Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process, Telecollection, Telesales, Customer Care

Shift

Day

Contract Job

No

Salary

₹ 15000 - ₹ 21000

Regional Languages

Malayalam, Tamil

English Proficiency

Yes

Contact Person

Rakshitha
Posted a day ago

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