Voice & Non-Voice Customer Support Executive

12,000 - 20,000 /month

Ai Telco Limited

Sector 19 Dwarka, Delhi

0 - 3 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

International Calling

Query Resolution

Job Highlights

Industry Type: Telecom / ISP

Languages: Hindi, Bengali

Post Graduate and above

All genders

6 days working | Rotational Shift

Laptop/Desktop, PAN Card, Aadhar Card, Bank Account

Job Description

🚨 We’re Hiring | NOC Engineer – Telecom / ISP Support 🚨
Company: AI TELCO Limited

AI TELCO Limited is expanding its Network Operations team and is looking for a NOC Engineer to support our Telecom & ISP operations.

📌 Position: NOC Engineer / NOC Support
📌 Industry: Telecom / ISP
📌 Shift: 24×7 (Rotational)
📌 Location: Dwarka, New Delhi.

🔧 Key Responsibilities

24×7 monitoring of network, voice, and IP infrastructure
Troubleshooting L1/L2 network and VoIP issues
Handling SIP, routing, latency, packet loss, and call-quality issues
Coordinating with carriers, vendors, and internal technical teams
Incident management, escalation, and SLA tracking
Maintaining logs, reports, and shift handovers

🧠 Required Skills

Strong fundamentals of IP Networking (TCP/IP, SIP, RTP)
Knowledge of Telecom/VoIP platforms, softswitches, SBCs (preferred)
Familiarity with ISP networks and monitoring tools
Good verbal and written communication skills
Willingness to work in rotational and night shifts

🎓 Qualifications

Diploma / B.Tech / B.E. / BCA / MCA or equivalent.
0–3 years of experience (Freshers with networking/telecom knowledge are welcome).

📩 How to Apply
Send your updated CV to admin@aitelcollc.com
📞 Contact: +91 - 9334032181

🚀 Join AI TELCO Limited and grow your career in a fast-paced global telecom environment!

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Voice & Non-Voice Customer Support Executive job

What skills and experience do you need for this Voice & Non-Voice Customer Support Executive job?
Ans : To apply for this Voice & Non-Voice Customer Support Executive job, candidates should have skills like Computer Knowledge, International Calling, Query Resolution along with 0-3 years of experience.
What salary is offered for this Voice & Non-Voice Customer Support Executive job?
Ans : The salary for this Voice & Non-Voice Customer Support Executive job ranges between ₹12,000-₹20,000 per month.
What shift and timings does this job follow?
Ans : This Voice & Non-Voice Customer Support Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 19 Dwarka, Delhi.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Voice & Non-Voice Customer Support Executive job is open for both male and female candidates.
What does the role of Voice & Non-Voice Customer Support Executive involve?
Ans : As a Voice & Non-Voice Customer Support Executive, your work will involve skills like Computer Knowledge, International Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Voice & Non-Voice Customer Support Executive job is located in Sector 19 Dwarka, Delhi.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, International Calling, Query Resolution along with 0-3 years of experience is ideal for this Voice & Non-Voice Customer Support Executive job.
Why should you apply for this Voice & Non-Voice Customer Support Executive job?
Ans : This Voice & Non-Voice Customer Support Executive job offers a salary between ₹12,000-₹20,000 per month. This is a Full Time opportunity and has 2 openings available.