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Voice & Non-Voice Customer Support Executive

salary 12,000 - 20,000 /month
company-logo
job companyAi Telco Limited
job location Sector 19 Dwarka, Delhi
job experience0 - 3 years Experience in Customer Support / TeleCaller
2 Openings
full_time Full Time

Skills Required

Computer Knowledge
International Calling
Query Resolution

Job Highlights

sales
Industry Type: Telecom / ISP
sales
Languages: Hindi, Bengali
qualification
Post Graduate and above
gender
All genders
jobShift
6 days working | Rotational Shift
star
PAN Card, Aadhar Card, Bank Account, Laptop/Desktop

Job Description

🚨 We’re Hiring | NOC Engineer – Telecom / ISP Support 🚨
Company: AI TELCO Limited

AI TELCO Limited is expanding its Network Operations team and is looking for a NOC Engineer to support our Telecom & ISP operations.

📌 Position: NOC Engineer / NOC Support
📌 Industry: Telecom / ISP
📌 Shift: 24×7 (Rotational)
📌 Location: Dwarka, New Delhi.


🔧 Key Responsibilities

  • 24×7 monitoring of network, voice, and IP infrastructure

  • Troubleshooting L1/L2 network and VoIP issues

  • Handling SIP, routing, latency, packet loss, and call-quality issues

  • Coordinating with carriers, vendors, and internal technical teams

  • Incident management, escalation, and SLA tracking

  • Maintaining logs, reports, and shift handovers

🧠 Required Skills

  • Strong fundamentals of IP Networking (TCP/IP, SIP, RTP)

  • Knowledge of Telecom/VoIP platforms, softswitches, SBCs (preferred)

  • Familiarity with ISP networks and monitoring tools

  • Good verbal and written communication skills

  • Willingness to work in rotational and night shifts

🎓 Qualifications

  • Diploma / B.Tech / B.E. / BCA / MCA or equivalent.

  • 0–3 years of experience (Freshers with networking/telecom knowledge are welcome).

📩 How to Apply
Send your updated CV to admin@aitelcollc.com
📞 Contact: +91 - 9334032181

🚀 Join AI TELCO Limited and grow your career in a fast-paced global telecom environment!

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Voice & Non-Voice Customer Support Executive job

  1. What is the eligibility criteria to apply for this Voice & Non-Voice Customer Support Executive job?
    Ans: The candidate should be Post Graduate and above and above with 0 - 3 years of experience of experience
  2. How much salary can I expect for this job role?
    Ans: You can expect a salary of ₹12000 - ₹20000 per month that depends on your interview. It's a Full Time job in Delhi.
  3. How many working days are there for this Voice & Non-Voice Customer Support Executive job?
    Ans: This Voice & Non-Voice Customer Support Executive job will have 6 working days.
  4. Are there any charges applicable while applying or joining this Voice & Non-Voice Customer Support Executive job?
    Ans: No, there is no fee applicable for applying this Voice & Non-Voice Customer Support Executive job and during the employment with the company, i.e., Ai Telco Limited.
  5. Is it a work from home job?
    Ans: No, it’s not a work from home job and can't be done online.
  6. How many openings are there for this Voice & Non-Voice Customer Support Executive role?
    Ans: There is an immediate opening of 2 Voice & Non-Voice Customer Support Executive at Ai Telco Limited
  7. Who can apply for this job?
    Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
  8. What are the timings of this Voice & Non-Voice Customer Support Executive job?
    Ans: This Voice & Non-Voice Customer Support Executive job has Rotational Shift.
Candidates can call HR for more info.
Read Moredown-arrow

Other Details

Incentives

No

No. Of Working Days

6

Skills Required

Computer Knowledge, International Calling, Query Resolution

Shift

Rotational

Contract Job

No

Salary

₹ 12000 - ₹ 20000

Regional Languages

Hindi, Bengali

English Proficiency

Yes

Contact Person

Ashish Gupta

Interview Address

Sector 19, Dwarka, Delhi
Posted 5 days ago
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