Voice & Non-Voice Customer Support Executive

16,000 - 33,000 /month

Accenture Technology

Shivaji Nagar, Pune

0 - 3 years Experience in Customer Support / TeleCaller

16 Openings

Full Time

Job Highlights

Industry Type: BPO

All Education levels

All genders

6 days working | Rotational Shift

Job Description

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is below 10th and 0 - 3 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Voice & Non-Voice Customer Support Executive job

Can freshers or experienced candidates apply for this Voice & Non-Voice Customer Support Executive role?
Ans : Candidates who have All Education levels with 0-3 years of experience can apply for this Voice & Non-Voice Customer Support Executive role.
What is the salary and job type for this role?
Ans : The salary for this Voice & Non-Voice Customer Support Executive job ranges between ₹16,000-₹33,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Voice & Non-Voice Customer Support Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Shivaji Nagar, Pune.
How many openings are available for this position?
Ans : There are 16 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Voice & Non-Voice Customer Support Executive job is open for both male and female candidates.
Where is this job located?
Ans : This Voice & Non-Voice Customer Support Executive job is located in Shivaji Nagar, Pune.
Why should you apply for this Voice & Non-Voice Customer Support Executive job?
Ans : This Voice & Non-Voice Customer Support Executive job offers a salary between ₹16,000-₹33,000 per month. This is a Full Time opportunity and has 16 openings available.