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Voice & Non-Voice Call Center Agent

salary 15,000 - 27,000 /month
company-logo
job companyUniweb
job location Sun City, Hyderabad
job experience0 - 1 years Experience in Customer Support / TeleCaller
2 Openings
full_part_time Full Time/Part Time

Skills Required

Non-voice/Chat Process
Query Resolution
International Calling
Computer Knowledge
Domestic Calling

Job Highlights

sales
Industry Type: Real Estate
qualification
All Education levels
gender
All genders
jobShift
5 days working | Rotational Shift
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Job Description

We are looking for a Voice & Non-Voice Call Center Agent to join our team at Uniweb. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Real Estate. The role offers ₹15,000 - ₹27,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:



  • Handle customer calls in a professional and efficient manner

  • Address customer queries, concerns, and complaints with a problem-solving approach

  • Maintain accurate records of customer interactions and follow-ups

  • Provide timely and relevant information to customers to resolve their issues

  • Work collaboratively with other teams to escalate and resolve complex issues

  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates



Job Requirements:


The minimum qualification for this role is below 10th and 0 - 1 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Rotational shift.

Other Details

  • It is a Both Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Voice & Non-Voice Call Center Agent job

  1. What is the eligibility criteria to apply for this Voice & Non-Voice Call Center Agent job?
    Ans: The candidate should be All Education levels and above with 0 - 1 years of experience of experience
  2. How much salary can I expect for this job role?
    Ans: You can expect a salary of ₹15000 - ₹27000 per month that depends on your interview. It's a Both job in Hyderabad.
  3. How many working days are there for this Voice & Non-Voice Call Center Agent job?
    Ans: This Voice & Non-Voice Call Center Agent job will have 5 working days.
  4. Are there any charges applicable while applying or joining this Voice & Non-Voice Call Center Agent job?
    Ans: No, there is no fee applicable for applying this Voice & Non-Voice Call Center Agent job and during the employment with the company, i.e., Uniweb.
  5. Is it a work from home job?
    Ans: No, it’s not a work from home job and can't be done online.
  6. How many openings are there for this Voice & Non-Voice Call Center Agent role?
    Ans: There is an immediate opening of 2 Voice & Non-Voice Call Center Agent at Uniweb
  7. Who can apply for this job?
    Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
  8. What are the timings of this Voice & Non-Voice Call Center Agent job?
    Ans: This Voice & Non-Voice Call Center Agent job has Rotational Shift.
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Other Details

Incentives

No

No. Of Working Days

5

Skills Required

Computer Knowledge, Query Resolution, Domestic Calling, Non-voice/Chat Process, International Calling

Shift

Rotational

Salary

₹ 15000 - ₹ 27000

Contact Person

Sabnam
Posted 10+ days ago
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Job Hai > Jobs in Hyderabad > Customer Support / TeleCaller Jobs in Hyderabad > Voice & Non-Voice Call Center Agent