Voice & Non-Voice Call Center Agent

10,000 - 20,000 /month

Shanika Ventures

Mayapuri, Delhi

Freshers in Customer Support / TeleCaller

4 Openings

Full Time/Part Time

Job Highlights

Industry Type: BPO

10th Pass and above

All genders

5 days working | Flexible Shift

Job Benefits: Cab, PF

Job Description

We are looking for a Voice & Non-Voice Call Center Agent to join our team at Shanika Ventures. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹10,000 - ₹20,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 10th Pass and candidate must be a fresher. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Flexible shift.

Age criteria 18 to 26 years

Other Details

It is a Both Customer Support / TeleCaller job for candidates with Freshers.

More about this Voice & Non-Voice Call Center Agent job

Can freshers or experienced candidates apply for this Voice & Non-Voice Call Center Agent role?
Ans : Candidates who have a 10th Pass and above qualification can apply for this Voice & Non-Voice Call Center Agent role.
What is the salary and job type for this role?
Ans : The salary for this Voice & Non-Voice Call Center Agent job ranges between ₹10,000-₹20,000 per month. This is a Both job.
What shift and timings does this job follow?
Ans : This Voice & Non-Voice Call Center Agent job follows a Flexible shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Mayapuri, Delhi.
How many vacancies are there for this Voice & Non-Voice Call Center Agent job?
Ans : There are 4 vacancies for this Voice & Non-Voice Call Center Agent role.
Is this job open for all genders?
Ans : Yes, this Voice & Non-Voice Call Center Agent job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Voice & Non-Voice Call Center Agent position is Mayapuri, Delhi.
What makes this Voice & Non-Voice Call Center Agent job a good opportunity?
Ans : This Voice & Non-Voice Call Center Agent job is a good opportunity as it offers a salary between ₹10,000-₹20,000 per month. This is a Both job and has 4 openings.