Voice & Non-Voice Call Center Agent

16,500 - 33,500 /month

Nuvella Services Private Limited

Kavuri Hills, Hyderabad

0 - 1 years Experience in Customer Support / TeleCaller

3 Openings

Full Time/Part Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

10th Pass and above

All genders

5 days working | Rotational Shift

Job Benefits: Cab, Meal, Insurance, PF, Medical Benefits

Job Description

We are looking for a Voice & Non-Voice Call Center Agent to join our team at Amazon. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹16,500 - ₹33,500 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 10th Pass and 0 - 1 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Rotational shift.

Age Limit : 18-29years

Other Details

It is a Both Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Voice & Non-Voice Call Center Agent job

What skills and experience do you need for this Voice & Non-Voice Call Center Agent job?
Ans : To apply for this Voice & Non-Voice Call Center Agent job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 0-1 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹16,500-₹33,500 per month in this Voice & Non-Voice Call Center Agent position.
What shift and timings does this job follow?
Ans : This Voice & Non-Voice Call Center Agent job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Kavuri Hills, Hyderabad.
How many vacancies are there for this Voice & Non-Voice Call Center Agent job?
Ans : There are 3 vacancies for this Voice & Non-Voice Call Center Agent role.
Is this job open for all genders?
Ans : Yes, this Voice & Non-Voice Call Center Agent job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Voice & Non-Voice Call Center Agent, you will work on skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process.
What is the job location for this position?
Ans : The job location for this Voice & Non-Voice Call Center Agent position is Kavuri Hills, Hyderabad.
Who is the right fit for this Voice & Non-Voice Call Center Agent job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process with 0-1 years of experience is the right fit for this Voice & Non-Voice Call Center Agent job.
What makes this Voice & Non-Voice Call Center Agent job a good opportunity?
Ans : This Voice & Non-Voice Call Center Agent job is a good opportunity as it offers a salary between ₹16,500-₹33,500 per month. This is a Both job and has 3 openings.