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Customer Support Voice & Non-Voice Call Center Agent

salary 15,000 - 23,000 /month*
company-logo
job companyMb Printers
job location Sector 7 Rohini, Delhi
incentive₹3,000 incentives included
job experience6 - 48 months Experience in Customer Support / TeleCaller
10 Openings
Incentives included
full_time Full Time

Skills Required

Computer Knowledge
Domestic Calling
International Calling
Query Resolution
Non-voice/Chat Process

Job Highlights

sales
Industry Type: B2B Sales
qualification
All Education levels
gender
Females Only
jobShift
6 days working | Day Shift
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Job Description

We are looking for a Voice & Non-Voice Call Center Agent to join our team at Mb Printers. The role offers ₹15,000 - ₹23,000 and involves managing customer calls, delivering outstanding customer service related to B2B Sales. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:



  • Manage incoming and outgoing calls in a professional manner.

  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

  • Log customer interactions and track follow-ups.

  • Offer timely and relevant solutions to resolve customer issues.

  • Collaborate with team members to escalate and address more complex concerns.

  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.



Job Requirements:


The minimum qualification for this role is below 10th and 6 months - 4 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 4 years of experience.

More about this Customer Support Voice & Non-Voice Call Center Agent job

  1. What skills and experience do you need for this Customer Support Voice & Non-Voice Call Center Agent job?
    Ans : To apply for this Customer Support Voice & Non-Voice Call Center Agent job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 1-4 years of experience.
  2. What is the salary and job type for this role?
    Ans : The salary for this Customer Support Voice & Non-Voice Call Center Agent job ranges between ₹15,000-₹23,000 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Voice & Non-Voice Call Center Agent job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Sector 7 Rohini, Delhi.
  5. How many vacancies are there for this Customer Support Voice & Non-Voice Call Center Agent job?
    Ans : There are 10 vacancies for this Customer Support Voice & Non-Voice Call Center Agent role.
  6. Which candidates are eligible to apply?
    Ans : Candidates from all education levels with 1-4 years of experience are eligible to apply for this Customer Support Voice & Non-Voice Call Center Agent role. Only female candidates are eligible.
  7. What are the key responsibilities of this Customer Support Voice & Non-Voice Call Center Agent job?
    Ans : As a Customer Support Voice & Non-Voice Call Center Agent, key responsibilities include skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
  8. What is the job location for this position?
    Ans : The job location for this Customer Support Voice & Non-Voice Call Center Agent position is Sector 7 Rohini, Delhi.
  9. Who is the right fit for this Customer Support Voice & Non-Voice Call Center Agent job?
    Ans : A candidate having skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process with 1-4 years of experience is the right fit for this Customer Support Voice & Non-Voice Call Center Agent job.
  10. What makes this Customer Support Voice & Non-Voice Call Center Agent job a good opportunity?
    Ans : This Customer Support Voice & Non-Voice Call Center Agent job is a good opportunity as it offers a salary between ₹15,000-₹23,000 per month. This is a Full Time job and has 10 openings.
Candidates can call HR for more info.
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Other Details

Incentives

Yes

No. Of Working Days

6

Skills Required

Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process

Shift

Day

Contract Job

No

Salary

₹ 15000 - ₹ 23000

English Proficiency

Yes

Contact Person

Amar
Posted 19 hours ago

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