We are looking for a Voice & Non-Voice Call Center Agent to join our team at Mb Printers. The role offers ₹15,000 - ₹23,000 and involves managing customer calls, delivering outstanding customer service related to B2C Sales. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is below 10th and 0 - 3 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.
More about this Customer Support Voice & Non-Voice Call Center Agent job
Can freshers or experienced candidates apply for this Customer Support Voice & Non-Voice Call Center Agent role?
Ans : Candidates who have All Education levels with 0-3 years of experience can apply for this Customer Support Voice & Non-Voice Call Center Agent role.
How much can you earn in this position?
Ans : You can earn between ₹15,000-₹23,000 per month in this Customer Support Voice & Non-Voice Call Center Agent position.
What shift and timings does this job follow?
Ans : This Customer Support Voice & Non-Voice Call Center Agent job follows a Day shift.
Is this a work from home job?
Ans : This is a work from home job and can be done remotely.
How many openings are available for this position?
Ans : There are 10 openings available for this position.
Who can apply for this job?
Ans : Candidates who have All Education levels with 0-3 years of experience can apply for this Customer Support Voice & Non-Voice Call Center Agent job. Only female candidates can apply.
What work will you do in this role?
Ans : As a Customer Support Voice & Non-Voice Call Center Agent, you will work on skills like Domestic Calling, Query Resolution.
Where is this job located?
Ans : This Customer Support Voice & Non-Voice Call Center Agent job is located in Pitampura, Delhi.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Domestic Calling, Query Resolution along with 0-3 years of experience is ideal for this Customer Support Voice & Non-Voice Call Center Agent job.
Why should you apply for this Customer Support Voice & Non-Voice Call Center Agent job?
Ans : This Customer Support Voice & Non-Voice Call Center Agent job offers a salary between ₹15,000-₹23,000 per month. This is a Full Time opportunity and has 10 openings available.