Customer Support Voice & Non-Voice Call Center Agent

15,000 - 15,000 /month

Lakson Bpm Private Limited

Guindy, Chennai

1 - 2 years Experience in Customer Support / TeleCaller

15 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

Languages: Tamil

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: PF

Job Description

We are looking for a Voice & Non-Voice Call Center Agent to join our team at Lakson Bpm Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹15000 - ₹15000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 2 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Support Voice & Non-Voice Call Center Agent job

What skills and experience do you need for this Customer Support Voice & Non-Voice Call Center Agent job?
Ans : To apply for this Customer Support Voice & Non-Voice Call Center Agent job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 1-2 years of experience.
How much can you earn in this position?
Ans : The salary is ₹15,000 per month for this Full Time role.
What shift and timings does this job follow?
Ans : This Customer Support Voice & Non-Voice Call Center Agent job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Guindy, Chennai.
How many vacancies are there for this Customer Support Voice & Non-Voice Call Center Agent job?
Ans : There are 15 vacancies for this Customer Support Voice & Non-Voice Call Center Agent role.
Is this job open for all genders?
Ans : Yes, this Customer Support Voice & Non-Voice Call Center Agent job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Support Voice & Non-Voice Call Center Agent, you will work on skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process.
What is the job location for this position?
Ans : The job location for this Customer Support Voice & Non-Voice Call Center Agent position is Guindy, Chennai.
Who is the right fit for this Customer Support Voice & Non-Voice Call Center Agent job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process with 1-2 years of experience is the right fit for this Customer Support Voice & Non-Voice Call Center Agent job.
What makes this Customer Support Voice & Non-Voice Call Center Agent job a good opportunity?
Ans : This Customer Support Voice & Non-Voice Call Center Agent job is a good opportunity as it offers a salary of ₹15,000 per month. This is a Full Time job and has 15 opening.