Voice & Non-Voice Call Center Agent

A voice agent handles customer issues through real-time verbal communication, typically via phone, while a non-voice agent uses written communication channels like email, chat, and social media. Both roles involve resolving customer inquiries and problems, providing product information, and maintaining accurate records, but voice roles demand strong listening and verbal communication skills, and non-voice roles require excellent written communication and typing skills.

Common Responsibilities for Both Roles

Customer Support: Handling customer inquiries, issues, and complaints.

Problem Resolution: Providing solutions and assistance to customer problems.

Information Provision: Sharing accurate information about products and services.

Record Keeping: Documenting customer interactions and transactions.

Team Collaboration: Working with team members to ensure effective service.

Voice Agent Specifics

Primary Communication: Answering and making inbound and outbound customer calls.

Skills: Requires strong listening skills, patience, and the ability to convey empathy and build human connection.

Work Environment: Often involves a fast-paced call center environment with high call volumes.

Non-Voice Agent Specifics

Primary Communication: Engaging with customers through email, live chat, social media, and SMS.

Skills: Requires excellent written communication, typing speed, and computer proficiency.

Work Environment: May involve a quieter environment with fewer interruptions, allowing for focused written tasks.

Task Variety: May include specialized back-office work in addition to customer communication. Age limited 19 to 30

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Voice & Non-Voice Call Center Agent job

1. What is the eligibility criteria to apply for this Voice & Non-Voice Call Center Agent job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹19000 - ₹32000 per month that depends on your interview. It's a Full Time job in Hyderabad.
3. How many working days are there for this Voice & Non-Voice Call Center Agent job?
   Ans: This Voice & Non-Voice Call Center Agent job will have 5 working days.
4. Are there any charges applicable while applying or joining this Voice & Non-Voice Call Center Agent job?
   Ans: No, there is no fee applicable for applying this Voice & Non-Voice Call Center Agent job and during the employment with the company, i.e., K Info Technologies.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Voice & Non-Voice Call Center Agent role?
   Ans: There is an immediate opening of 5 Voice & Non-Voice Call Center Agent at K Info Technologies
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Voice & Non-Voice Call Center Agent job?
   Ans: This Voice & Non-Voice Call Center Agent job has Day Shift.