Voice & Non-Voice Call Center Agent

A voice agent handles customer interactions through phone calls, requiring strong verbal communication and listening skills to resolve issues and provide information. A non-voice agent uses written channels like email, chat, or social media for communication, demanding excellent writing, typing, and attention to detail. Both roles involve addressing customer needs, maintaining records, and meeting service targets, but with different primary communication methods and required skills.

Voice Agent Job Description

Responsibilities:

Manage inbound and outbound phone calls.

Identify and address customer needs by providing timely and accurate solutions.

Offer information on products and services.

Maintain detailed records of customer interactions.

Meet personal and team quantitative and qualitative targets.

Required Skills:

Strong verbal communication skills.

Active listening.

Problem-solving and multitasking.

Patience and resilience.

Technical proficiency with CRM and other systems.

Non-Voice Agent Job Description

Responsibilities:

Respond to customer inquiries via email, live chat, social media, and messaging apps.

Resolve customer issues and complaints efficiently.

Document customer interactions and actions taken in CRM systems.

Maintain accurate records and adhere to company policies.

Collaborate with team members to improve processes.

Required Skills:

Excellent written communication skills.

Strong typing and typing speed.

Attention to detail and accuracy.

Time management and multitasking.

Problem-solving and technical proficiency.

Key Differences

Communication Medium: Voice agents use verbal communication (phone calls), while non-voice agents use written communication (email, chat).

Skill Focus: Voice roles prioritize listening and speaking, while non-voice roles emphasize writing and data entry skills.

Customer Interaction: Voice offers a more personal and empathetic connection, whereas non-voice can be efficient but may feel less personal.age limited 18 to 30

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Voice & Non-Voice Call Center Agent job

1. What is the eligibility criteria to apply for this Voice & Non-Voice Call Center Agent job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹32000 per month that depends on your interview. It's a Full Time job in Hyderabad.
3. How many working days are there for this Voice & Non-Voice Call Center Agent job?
   Ans: This Voice & Non-Voice Call Center Agent job will have 5 working days.
4. Are there any charges applicable while applying or joining this Voice & Non-Voice Call Center Agent job?
   Ans: No, there is no fee applicable for applying this Voice & Non-Voice Call Center Agent job and during the employment with the company, i.e., K Info Technologies.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Voice & Non-Voice Call Center Agent role?
   Ans: There is an immediate opening of 5 Voice & Non-Voice Call Center Agent at K Info Technologies
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Voice & Non-Voice Call Center Agent job?
   Ans: This Voice & Non-Voice Call Center Agent job has Day Shift.