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Customer Support Voice & Non-Voice Call Center Agent

salary 15,000 - 21,000 /month
company-logo
job companyIdfc First Bank
job location Kalamassery, Kochi
job experience0 - 6+ years Experience in Customer Support / TeleCaller
50 Openings
full_time Full Time

Skills Required

Computer Knowledge
Domestic Calling
International Calling
Query Resolution
Non-voice/Chat Process

Job Highlights

sales
Industry Type: BPO
sales
Languages: Malayalam
qualification
12th Pass and above
gender
All genders
jobShift
6 days working | Day Shift
star
Job Benefits: Insurance, PF, Medical Benefits
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Job Description

We are looking for a Voice & Non-Voice Call Center Agent to join our team at IDFC FIRST BANK. The role offers ₹15,000 - ₹21,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:



  • Manage incoming and outgoing calls in a professional manner.

  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

  • Log customer interactions and track follow-ups.

  • Offer timely and relevant solutions to resolve customer issues.

  • Collaborate with team members to escalate and address more complex concerns.

  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.



Job Requirements:


The minimum qualification for this role is 12th Pass and 0 - 6+ years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Customer Support Voice & Non-Voice Call Center Agent job

  1. What skills and experience do you need for this Customer Support Voice & Non-Voice Call Center Agent job?
    Ans : To apply for this Customer Support Voice & Non-Voice Call Center Agent job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 0-7 years of experience.
  2. What is the salary and job type for this role?
    Ans : The salary for this Customer Support Voice & Non-Voice Call Center Agent job ranges between ₹15,000-₹21,000 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Voice & Non-Voice Call Center Agent job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Kalamassery, Kochi.
  5. How many openings are available for this position?
    Ans : There are 50 openings available for this position.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Voice & Non-Voice Call Center Agent job is open for both male and female candidates.
  7. What are the key responsibilities of this Customer Support Voice & Non-Voice Call Center Agent job?
    Ans : As a Customer Support Voice & Non-Voice Call Center Agent, key responsibilities include skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
  8. Where is this job located?
    Ans : This Customer Support Voice & Non-Voice Call Center Agent job is located in Kalamassery, Kochi.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 0-7 years of experience is ideal for this Customer Support Voice & Non-Voice Call Center Agent job.
  10. Why should you apply for this Customer Support Voice & Non-Voice Call Center Agent job?
    Ans : This Customer Support Voice & Non-Voice Call Center Agent job offers a salary between ₹15,000-₹21,000 per month. This is a Full Time opportunity and has 50 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

Insurance, PF, Medical Benefits

Skills Required

Query Resolution, Non-voice/Chat Process, Computer Knowledge, Domestic Calling, International Calling, Telesales, Telecollection, Customer Service

Shift

Day

Contract Job

No

Salary

₹ 15000 - ₹ 21000

Regional Languages

Malayalam

English Proficiency

Yes

Contact Person

Haripriya
Posted 7 hours ago

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