Voice & Non-Voice Call Center Agent

We are seeking a motivated and professional Voice & Non-Voice Call Center Agent to join our team for Chandigarh & Panchkula at our Mansa Devi Complex location. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to international BPO. The role offers ₹21000 - ₹31000 and a dynamic environment with opportunities for growth.

Note: candidate must have good communication skills as we are hiring for international Process..

Key Responsibilities:

• Handle customer calls in a professional and efficient manner.

• Address customer queries, concerns, and complaints with a problem-solving approach.

• Maintain accurate records of customer interactions and follow-ups.

• Provide timely and relevant information to customers to resolve their issues.

• Work collaboratively with other teams to escalate and resolve complex issues.

• Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates.

Job Requirements:

The ideal candidate should have 0 - 5 years of experience in customer service or a telecaller role and should be proficient in any language. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. This position requires Graduate, and the candidate should be willing to work 5 days working during the Rotational shift.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this Voice & Non-Voice Call Center Agent job

1. What is the eligibility criteria to apply for this Voice & Non-Voice Call Center Agent job?
   Ans: The candidate should be Graduate and above and above with 0 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹21000 - ₹31000 per month + Incentives that depends on your interview. It's a Full Time job in Panchkula.
3. How many working days are there for this Voice & Non-Voice Call Center Agent job?
   Ans: This Voice & Non-Voice Call Center Agent job will have 5 working days.
4. Are there any charges applicable while applying or joining this Voice & Non-Voice Call Center Agent job?
   Ans: No, there is no fee applicable for applying this Voice & Non-Voice Call Center Agent job and during the employment with the company, i.e., ECLERX SERVICES LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Voice & Non-Voice Call Center Agent role?
   Ans: There is an immediate opening of 30 Voice & Non-Voice Call Center Agent at ECLERX SERVICES LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Voice & Non-Voice Call Center Agent job?
   Ans: This Voice & Non-Voice Call Center Agent job has Rotational Shift.