Voice & Non-Voice Call Center Agent

16,000 - 28,000 /month

Amazon

Hauz Khas, Delhi

Freshers in Customer Support / TeleCaller

4 Openings

Full Time/Part Time

Job Highlights

Industry Type: BPO

10th Pass and above

All genders

5 days working | Flexible Shift

Job Benefits: Cab

Job Description

We are looking for a Voice & Non-Voice Call Center Agent to join our team at Amazon. The role offers ₹16,000 - ₹28,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 10th Pass and candidate must be a fresher. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Flexible shift.

Age criteria 18 to 29 years

Other Details

It is a Both Customer Support / TeleCaller job for candidates with Freshers.

More about this Voice & Non-Voice Call Center Agent job

Can freshers or experienced candidates apply for this Voice & Non-Voice Call Center Agent role?
Ans : Candidates who have a 10th Pass and above qualification can apply for this Voice & Non-Voice Call Center Agent role.
What is the salary and job type for this role?
Ans : The salary for this Voice & Non-Voice Call Center Agent job ranges between ₹16,000-₹28,000 per month. This is a Both job.
What shift and timings does this job follow?
Ans : This Voice & Non-Voice Call Center Agent job follows a Flexible shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Hauz Khas, Delhi.
How many openings are available for this position?
Ans : There are 4 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Voice & Non-Voice Call Center Agent job is open for both male and female candidates.
Where is this job located?
Ans : This Voice & Non-Voice Call Center Agent job is located in Hauz Khas, Delhi.
Why should you apply for this Voice & Non-Voice Call Center Agent job?
Ans : This Voice & Non-Voice Call Center Agent job offers a salary between ₹16,000-₹28,000 per month. This is a Both opportunity and has 4 openings available.