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Customer Support Voice & Non-Voice Call Center Agent

salary 16,000 - 28,000 /month
company-logo
job companyAmazon
job location Adhyapak Colony, Pune
job experienceFreshers in Customer Support / TeleCaller
6 Openings
full_part_time फुल टाइम/पार्ट टाइम

जॉब हाइलाइट्स

sales
Industry Type: BPO
qualification
10th Pass and above
gender
All genders
jobShift
5 days working | Day Shift
star
Job Benefits: Cab, PF

जॉब डिस्क्रिप्शन

We are looking for a Voice & Non-Voice Call Center Agent to join our team at Amazon. The role offers ₹16,000 - ₹28,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

  • Manage incoming and outgoing calls in a professional manner.

  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

  • Log customer interactions and track follow-ups.

  • Offer timely and relevant solutions to resolve customer issues.

  • Collaborate with team members to escalate and address more complex concerns.

  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 10th Pass and candidate must be a fresher. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Day shift.

Age criteria 18 to 29 years

अन्य डिटेल्स

  • It is a Both Customer Support / TeleCaller job for candidates with Freshers.

More about this Customer Support Voice & Non-Voice Call Center Agent job

  1. Can freshers or experienced candidates apply for this Customer Support Voice & Non-Voice Call Center Agent role?
    Ans : Candidates who have a 10th Pass and above qualification can apply for this Customer Support Voice & Non-Voice Call Center Agent role.
  2. How much can you earn in this position?
    Ans : You can earn between ₹16,000-₹28,000 per month in this Customer Support Voice & Non-Voice Call Center Agent position.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Voice & Non-Voice Call Center Agent job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Adhyapak Colony, Pune.
  5. How many openings are available for this position?
    Ans : There are 6 openings available for this position.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Voice & Non-Voice Call Center Agent job is open for both male and female candidates.
  7. Where is this job located?
    Ans : This Customer Support Voice & Non-Voice Call Center Agent job is located in Adhyapak Colony, Pune.
  8. Why should you apply for this Customer Support Voice & Non-Voice Call Center Agent job?
    Ans : This Customer Support Voice & Non-Voice Call Center Agent job offers a salary between ₹16,000-₹28,000 per month. This is a Both opportunity and has 6 openings available.
Candidates can call HR for more info.
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अन्य डिटेल्स

Incentives

No

No. Of Working Days

5

Benefits

Cab, PF

Shift

Day

Contract Job

No

Salary

₹ 16000 - ₹ 28000

संपर्क व्यक्ति

HR

इंटरव्यू ऐड्रेस

Pune, Maharashtra, Sangamvadi, Pune
Posted 13 hours ago
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