Voice & Accent Trainer

Job Summary

We are looking for an experienced and passionate Voice and Accent Trainer to join our training team. The ideal candidate will be responsible for improving the voice, pronunciation, grammar, and accent of customer service representatives to meet international standards (primarily US). This is a night shift role aligned with US business hours.

Key Responsibilities:

• Conduct Voice & Accent training sessions for new hires and existing employees.

• Improve communication skills including grammar, pronunciation, clarity, tone, and fluency.

• Provide feedback and coaching to individuals and groups for continuous improvement.

• Develop and implement customized training modules based on team and individual needs.

• Evaluate trainees through assessments, role-plays, and call audits.

• Work closely with the Quality and Operations teams to align training with performance metrics.

• Maintain reports and documentation of training progress and performance.

• Keep up-to-date with industry trends and best practices in communication and soft skills. Required Skills & Qualifications:

• Bachelor’s degree in English, Communications, or related field preferred.

• Minimum 2 years of experience as a Voice & Accent Trainer, preferably in a BPO/KPO environment. • Excellent command of American English pronunciation and accent.

• Strong facilitation, presentation, and coaching skills.

• Familiarity with neutralisation techniques and US culture and idioms.

• Proficiency in using MS Office tools and virtual training platforms (Zoom, MS Teams, etc.).

• Ability to work independently and as part of a team in a fast-paced, night shift environment.

Preferred Attributes:

• Certification in Voice & Accent or Soft Skills Training is a plus.

• Experience in training for US customer service processes or technical support.

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 3 years of experience.

More about this Voice & Accent Trainer job

1. What is the eligibility criteria to apply for this Voice & Accent Trainer job?
   Ans: The candidate should be Post Graduate and above and above with 2 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹45000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Voice & Accent Trainer job?
   Ans: This Voice & Accent Trainer job will have 5 working days.
4. Are there any charges applicable while applying or joining this Voice & Accent Trainer job?
   Ans: No, there is no fee applicable for applying this Voice & Accent Trainer job and during the employment with the company, i.e., Globelconnect Telicomes (opc) Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Voice & Accent Trainer role?
   Ans: There is an immediate opening of 2 Voice & Accent Trainer at Globelconnect Telicomes (opc) Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Voice & Accent Trainer job?
   Ans: This Voice & Accent Trainer job has Day Shift.