Virtual Relationship Manager

18,000 - 29,000 /month*

Victa Earlyjobs Technologies Private Limited

Whitefield, Bangalore

₹7,000 incentives included

0 - 2 years Experience in Customer Support / TeleCaller

50 Openings

Incentives included

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

Languages: Hindi, Kannada

Graduate and above

All genders

6 days working | Rotational Shift

Job Benefits: PF

PAN Card, Aadhar Card

Job Description

We are hiring Virtual Relationship Managers (VRMs) to manage customer relationships through digital channels. The role involves engaging with customers, understanding their financial needs, and promoting relevant banking products while ensuring a seamless customer experience. This is an excellent opportunity for fresh graduates looking to start a career in banking sales.

Key Responsibilities:

Customer Engagement:

Connect with assigned customers as per defined contact policies
Deliver a high-quality digital banking experience
Understand customer requirements and recommend suitable products
Handle inbound/outbound calls as per quality standards
Resolve customer queries within defined timelines
Promote digital banking services for enhanced customer convenience
Maintain accurate records of customer interactions in CRM systems
Address and resolve customer complaints effectively
Build long-term customer relationships
Ensure customer retention and minimize attrition
Sales & Portfolio Management:
- Achieve assigned sales and portfolio targets
- Cross-sell and up-sell banking products (TPP, Assets, Cards, etc.)
- Profile customers to identify sales opportunities
- Ensure eligibility and compliance before offering products
- Monitor key account activities and report as required
- Process customer requests and transactions accurately
Process & Compliance:
- Maintain proper documentation of all customer interactions
- Adhere to banking policies, regulatory norms, and internal guidelines
- Ensure timely updates in CRM and reporting systems
Eligibility Criteria:
- Qualification: Graduate (any stream except B.Tech/BE)
- Experience: Freshers can apply (0–1 year experience preferred)

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Virtual Relationship Manager job

What skills and experience do you need for this Virtual Relationship Manager job?
Ans : To apply for this Virtual Relationship Manager job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Non-voice/Chat Process along with 0-2 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Virtual Relationship Manager job ranges between ₹18,000-₹29,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Virtual Relationship Manager job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Whitefield, Bangalore.
How many openings are available for this position?
Ans : There are 50 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Virtual Relationship Manager job is open for both male and female candidates.
What are the key responsibilities of this Virtual Relationship Manager job?
Ans : As a Virtual Relationship Manager, key responsibilities include skills like Computer Knowledge, Domestic Calling, International Calling, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Virtual Relationship Manager job is located in Whitefield, Bangalore.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, International Calling, Non-voice/Chat Process along with 0-2 years of experience is ideal for this Virtual Relationship Manager job.
Why should you apply for this Virtual Relationship Manager job?
Ans : This Virtual Relationship Manager job offers a salary between ₹18,000-₹29,000 per month. This is a Full Time opportunity and has 50 openings available.