US Collection Executive

Position Overview

Role: US Debt Collector

Role Summary

We are seeking a highly motivated and detail-oriented Collections Specialist with experience in the US debt collections process. The ideal candidate should have a strong understanding of FDCPA (Fair Debt Collection Practices Act) and demonstrate excellent communication and negotiation skills.

This role involves handling outbound and inbound calls, recovering outstanding payments, resolving disputes, and maintaining compliance with US regulations while ensuring a positive customer experience.

Key Responsibilities

• Handle outbound calls to US customers for collection of outstanding payments

• Manage inbound queries in a blended process environment

• Negotiate and establish payment plans and settlements within authorized limits

• Ensure strict compliance with FDCPA and other US federal/state collection laws

• Maintain accurate and detailed records of all customer interactions and collection activities

• Address customer concerns, disputes, and escalations professionally

• Provide high-quality customer service while handling sensitive conversations

• Achieve defined performance metrics such as recovery targets, quality scores, and productivity benchmarks

• Collaborate with internal teams for issue resolution and process improvements

Preferred Candidate Profile

• Minimum 6 months experience in international voice process (US collections preferred)

• Strong verbal communication and interpersonal skills

• Good knowledge of US collections practices and compliance requirements (FDCPA)

• Ability to negotiate effectively and influence customer decisions

• Strong analytical thinking and problem-solving skills

• Ability to work independently in a fast-paced and high-pressure environment

• Basic proficiency in computer systems and collection tools

• Flexibility to work in a 24x7 environment (night shifts mandatory)

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6 years of experience.