Customer Support Travel Sales Executive

Trip Pe Chalo India Private Limited is looking for a Customer Support & Series Fare Executive to join our team and handle customer calls, provide exceptional customer support, and manage travel-related queries and operations.

The candidate will also be responsible for series fare management, passenger name uploads, inventory management and effective utilisation of airline inventory, with a focus on reducing distress sales and improving booking efficiency.

Key Responsibilities

• Handle customer calls professionally and efficiently and provide timely resolution to customer queries.

• Manage queries and issues related to flight bookings, cancellations, refunds, rescheduling, amendments and other travel services.

• Handle customer complaints and ensure timely follow-up and closure.

• Manage airline series/group fare inventory and ensure optimum utilisation of available seats.

• Handle passenger name uploads/name updates within the prescribed airline deadlines.

• Monitor series booking inventory and identify seats approaching expiry or potential wastage.

• Take proactive action to reduce distress sales and minimise inventory losses.

• Coordinate with airlines/GSA, internal sales teams and other stakeholders for inventory and booking-related matters.

• Monitor booking deadlines, name submission deadlines, ticketing deadlines and other airline requirements.

• Maintain accurate records of series inventory, bookings, name uploads, cancellations and utilisation.

• Provide regular updates on inventory status, utilisation and pending actions to the management.

• Follow up on pending customer/airline cases and ensure timely resolution.

• Meet defined customer service, inventory utilisation and operational performance targets.

Job Requirements

• Qualification: Graduate

• Experience: 1–3 years preferred in travel operations/customer support/airline ticketing.

• Prior experience in airline series fare or group booking management will be strongly preferred.

• Practical experience in name upload/name submission and series inventory management.

• Understanding of airline booking, ticketing, cancellation, refund and date-change processes.

• Ability to monitor inventory and take timely action to reduce distress sales and optimise seat utilisation.

• Good communication and interpersonal skills.

• Good knowledge of MS Excel, email and WhatsApp.

• Ability to coordinate effectively with customers, airlines, GSA and internal teams.

• Ability to work under pressure and manage multiple bookings/cases simultaneously.

• Willingness to work 6 days a week, including weekends/holidays as required.

What We Offer

• Opportunity to work in airline series/group fare and travel operations

• Learning and career growth opportunities

• Professional and supportive working environment

Company: Trip Pe Chalo India Private Limited
Location: Noida
Experience: 1–3 Years
Working Days: 6 Days a Week

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.