Travel Counsellor

21,544 - 34,592 /month*

Inception Tour Private Limited

Panzorconi, Goa

₹3,215 incentives included

0 - 2 years Experience in Customer Support / TeleCaller

17 Openings

Incentives included

Full Time

Skills Required

Domestic Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: Hospitality, Travel & Tourism

Languages: Hindi

All Education levels

All genders

5 days working | Day Shift

Job Benefits: Cab, Insurance, PF, Medical Benefits

Job Description

We are looking for a Travel Counsellor to join our team at Inception Tour Private Limited. The role offers ₹21,544 - ₹34,592 and involves managing customer calls, delivering outstanding customer service related to Hospitality, Travel & Tourism. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is below 10th and 0 - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Travel Counsellor job

What skills and experience do you need for this Travel Counsellor job?
Ans : To apply for this Travel Counsellor job, candidates should have skills like Domestic Calling, Query Resolution, Non-voice/Chat Process along with 0-2 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹21,500-₹34,500 per month in this Travel Counsellor position.
What shift and timings does this job follow?
Ans : This Travel Counsellor job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Panzorconi, Goa.
How many openings are available for this position?
Ans : There are 17 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Travel Counsellor job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Travel Counsellor, you will work on skills like Domestic Calling, Query Resolution, Non-voice/Chat Process.
Where is this job located?
Ans : This Travel Counsellor job is located in Panzorconi, Goa.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Domestic Calling, Query Resolution, Non-voice/Chat Process along with 0-2 years of experience is ideal for this Travel Counsellor job.
Why should you apply for this Travel Counsellor job?
Ans : This Travel Counsellor job offers a salary between ₹21,500-₹34,500 per month. This is a Full Time opportunity and has 17 openings available.