Travel Consultant

About the Role

We are looking for a dynamic and detail-oriented Tour Coordinator to join our travel operations team. The ideal candidate will be responsible for planning, organizing, and coordinating domestic tours while ensuring smooth execution and excellent customer experiences.

Job Description:

The Tour Coordinator is responsible for planning, organizing, and coordinating travel tours to ensure smooth operations and high customer satisfaction. This role involves managing itineraries, liaising with vendors, handling guests, and resolving issues during tours.

Key Responsibilities:

·         Plan, organize, and coordinate domestic tour itineraries

·         Arrange transportation, accommodation, meals, and sightseeing activities

·         Coordinate with hotels, transport providers, guides, and vendors

·         Communicate tour details clearly to clients and tour guides

·         Manage tour schedules and ensure timely execution of activities

·         Handle customer inquiries, requests, and complaints professionally

·         Monitor tour budgets and control costs

·         Manage documentation such as booking confirmations, vouchers, and reports

·         Handle unexpected situations, emergencies, or itinerary changes efficiently

·         Collect customer feedback and prepare post-tour reports

Required Skills & Competencies:

·         Strong organizational and time-management skills

·         Excellent communication and interpersonal abilities

·         Problem-solving and decision-making skills

·         Ability to multitask and work under pressure

·         Customer service–oriented mindset

·         Knowledge of travel destinations and tourism operations

·         Proficiency in MS Office and travel booking systems

·        Design and manage recreational add-on activities including interactive games, cultural dance programs, and group entertainment to create memorable travel experiences.

Qualifications:

·         Bachelor’s degree or diploma in Travel & Tourism, Hospitality, or a related field

·         1–3 years of experience in tour coordination or travel operations (preferred)

·         Knowledge of travel regulations, and safety standards is an advantage

Personal Attributes:

·         Detail-oriented and proactive

·         Flexible and adaptable to changing schedules

·         Professional, reliable, and enthusiastic

·         Willingness to travel when required

Work Environment:

·         Office-based with frequent travel

·         May require working on weekends or holidays during tours

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.