Travel Consultant

Job Title: Reservation Executive

Department: Reservations / Customer Service

Location: Delhi

Job Summary

The Reservation Executive is responsible for managing passenger reservations, itinerary planning,

fare quotation, ticket issuance, and delivering quality customer support while following aviation

standards and company policies.

Key Responsibilities

• Manage flight reservations using GDS platforms such as Amadeus, Galileo, or Sabre.

• Provide accurate fare quotations, ticket reissuance, refunds, and exchanges.

• Assist passengers with booking inquiries, itinerary changes, cancellations, and special service

requests (SSRs).

• Ensure complete accuracy in PNR creation, modification, and documentation.

• Coordinate with operations, sales, and customer service teams for smooth handling.

• Handle group bookings and monitor seat inventory as required.

• Maintain reservation reports, MIS entries, and daily booking logs.

• Ensure compliance with airline rules, fare policies, and safety standards.

• Deliver excellent customer service through calls, emails, and walk in passengers.

• Resolve passenger concerns professionally and escalate complex issues when needed.

Skills & Qualifications

• Graduate in any discipline (Aviation/Tourism preferred).

• 2-5 years of experience in airline/ticketing/reservations.

• Proficiency in GDS (Amadeus/Galileo/Sabre).

• Strong communication and problem solving skills.

• Knowledge of fare rules, ticketing processes, and IATA codes.

• Ability to handle pressure, multitask, and maintain accuracy.

Key Competencies

• Customer focused

• Attention to detail

• Team collaboration

• Time management

Office Address: East Of Kailash

Contact Anju on 9958622251

• It is a Full Time Customer Support / TeleCaller job for candidates with 3 - 5 years of experience.