Trainee Business Service Support Advisor About the role The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing support excellence regarding the BT Group's solution portfolio, all with full supervision. What you’ll be doing 1. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and under full supervision. 2. Gathers customer information and performs basic analysis and understands customer needs to provide customer service insight for the efficient management of customer issues. 3. Executes and delivers routine work clearly covered by existing procedures in order to achieve objectives and the vision of the Customer Service team. 4. Handles professionally and effectively with customer contacts, showing resilience and sound decision-making whilst under pressure. 5. Participates in the continuous improvement activities to improve the customer service team processes. Essential Skills / Experience Desirable Skills / Experience Our Package Experience Level Entry Level
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.
More about this Trainee Business Service Support Advisor job
Can freshers or experienced candidates apply for this Trainee Business Service Support Advisor role?
Ans : Candidates who have All Education levels with 0-1 years of experience can apply for this Trainee Business Service Support Advisor role.
How much can you earn in this position?
Ans : Salary details will be shared during the hiring process.
What shift and timings does this job follow?
Ans : This Trainee Business Service Support Advisor job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Udyog Vihar Phase I, Gurgaon.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Is this job open for all genders?
Ans : Yes, this Trainee Business Service Support Advisor job is open for both male and female candidates.
Where is this job located?
Ans : This Trainee Business Service Support Advisor job is located in Udyog Vihar Phase I, Gurgaon.
Why should you apply for this Trainee Business Service Support Advisor job?
Ans : The employer has not disclosed the salary for this role, but it is a Full Time opportunity with 1 opening available.
A Naukri Group company
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Bt Group
Udyog Vihar Phase I, Gurgaon
0 - 1 years Experience in Customer Support / TeleCaller
Full Time
