A telecaller initiates or receives phone calls to promote products/services, generate leads, resolve customer queries, and update databases, acting as a key link between businesses and customers. Key duties include utilizing scripts, meeting sales targets, maintaining high customer satisfaction, and inputting accurate call data.
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Key Responsibilities
Outbound/Inbound Calling: Making sales calls (telesales) or handling customer inquiries via phone.
Lead Generation & Sales: Persuading potential customers to purchase products or services.
Customer Support
:
Resolving complaints and providing detailed information about products/services.
Data Management: Maintaining, updating, and entering customer information into CRM systems.
Goal Achievement: Meeting daily, weekly, or monthly targets for call volume and sales.
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Required Skills and Qualifications
Communication: Exceptional verbal communication and interpersonal skills in English and/or local languages.
Customer Focus: Strong active listening, negotiation, and persuasion skills.
Technical Ability: Basic computer proficiency (MS Office, CRM software).
Professionalism: Ability to handle rejection and work under pressure.
Education: High school diploma, equivalent, or Bachelor’s degree.
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Common Working Conditions
Shifts: Fixed or rotational shifts, including night shifts for international processes.
Environment: Fast-paced office or call center environment