Make outbound calls to potential and existing customers to explain products or services
Handle inbound calls and resolve client queries professionally
Follow up with clients via phone, email, or WhatsApp until the process is complete
Maintain strong relationships with clients and ensure customer satisfaction
Record customer information and update status in CRM or Excel sheets
Coordinate with internal departments to fulfill client requirements
Handle objections and provide clear, accurate information
Work on targets and achieve daily/weekly follow-up goals
Maintain a polite, confident, and helpful tone with clients at all times