Telesales

Job Title: Tele-Sales / Tele-Collection Executive

Location: Hongsandra (Bangalore)

Company: Aditya Birla

Tele-Sales Role•

1. Make outbound calls to leads (provided by the company or generated through campaigns) to sell financial products (e.g., loans, insurance, credit) or services.

2. Understand customer needs through effective questioning and active listening; provide the right product solution.

3. Explain product features, benefits, and terms in a clear and compliant manner.

4. Follow up with potential customers, nurturing leads to closure.

5. Record customer interactions, keep CRM up to date.

6. Meet or exceed individual sales targets (daily / weekly / monthly) for calls, conversions, and revenue.

7. Collaborate with field sales or back-office teams to ensure smooth handover and customer onboarding.

8. Handle inbound customer queries and provide timely resolution or escalation.

Tele-Collection Role

1. Place calls to customers with overdue payments or outstanding balances.

2. Negotiate payment plans, settlements, or reminders in line with company policy.

3. Explain dues, repayment options, and billing details in a way that fosters trust and compliance.

4. Maintain detailed records of promises to pay, committed amounts, and follow-up schedules.

5. Escalate difficult or non-performing accounts to senior recovery / legal team.

6. Coordinate with internal teams (finance, legal, customer service) to resolve disputes or customer complaints.

7. Generate and submit MIS reports on collections performance, aging buckets, and recovery trends.

8. Provide insights / feedback to management on customer behavior, common objections, and systemic issues reducing collections.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.