Telesales

Job Title: Tele-Sales / Tele-Collection Executive

Location: Hongsandra (Bangalore)

Company: Aditya Birla

Tele-Sales Role•

1. Make outbound calls to leads (provided by the company or generated through campaigns) to sell financial products (e.g., loans, insurance, credit) or services.

2. Understand customer needs through effective questioning and active listening; provide the right product solution.

3. Explain product features, benefits, and terms in a clear and compliant manner.

4. Follow up with potential customers, nurturing leads to closure.

5. Record customer interactions, keep CRM up to date.

6. Meet or exceed individual sales targets (daily / weekly / monthly) for calls, conversions, and revenue.

7. Collaborate with field sales or back-office teams to ensure smooth handover and customer onboarding.

8. Handle inbound customer queries and provide timely resolution or escalation.

Tele-Collection Role

1. Place calls to customers with overdue payments or outstanding balances.

2. Negotiate payment plans, settlements, or reminders in line with company policy.

3. Explain dues, repayment options, and billing details in a way that fosters trust and compliance.

4. Maintain detailed records of promises to pay, committed amounts, and follow-up schedules.

5. Escalate difficult or non-performing accounts to senior recovery / legal team.

6. Coordinate with internal teams (finance, legal, customer service) to resolve disputes or customer complaints.

7. Generate and submit MIS reports on collections performance, aging buckets, and recovery trends.

8. Provide insights / feedback to management on customer behavior, common objections, and systemic issues reducing collections.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Telesales job

1. What is the eligibility criteria to apply for this Telesales job?
   Ans: The candidate should be Graduate and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹17000 - ₹23000 per month + Incentives that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Telesales job?
   Ans: This Telesales job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telesales job?
   Ans: No, there is no fee applicable for applying this Telesales job and during the employment with the company, i.e., Aditiya Birla Capital.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telesales role?
   Ans: There is an immediate opening of 20 Telesales at Aditiya Birla Capital
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telesales job?
   Ans: This Telesales job has Day Shift.