Customer Support Telephone Operator

18,000 - 20,000 /month

Shruti Enterprises

Chandrasekharpur, Bhubaneswar

1 - 5 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Job Highlights

12th Pass and above

All genders

6 days working | Day Shift

Job Description

We are looking for a Telephone Operator to join our team at Shruti Enterprises. The role offers ₹18000 - ₹20000 and involves managing customer calls, delivering outstanding customer service related to Hardware. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 1 - 5 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Customer Support Telephone Operator job

What are the eligibility criteria for this Customer Support Telephone Operator job?
Ans : Candidates should have a 12th Pass and above qualification with 1-5 years of experience and skills like Computer Knowledge for this Customer Support Telephone Operator job offered by Shruti Enterprises in Chandrasekharpur, Bhubaneswar.
What salary is offered for this Customer Support Telephone Operator job?
Ans : The salary for this Customer Support Telephone Operator job ranges between ₹18,000-₹20,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Telephone Operator job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Chandrasekharpur, Bhubaneswar.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Telephone Operator job is open for both male and female candidates.
What does the role of Customer Support Telephone Operator involve?
Ans : As a Customer Support Telephone Operator, your work will involve skills like Computer Knowledge. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Support Telephone Operator job is located in Chandrasekharpur, Bhubaneswar.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge along with 1-5 years of experience is ideal for this Customer Support Telephone Operator job.
Why should you apply for this Customer Support Telephone Operator job?
Ans : This Customer Support Telephone Operator job offers a salary between ₹18,000-₹20,000 per month. This is a Full Time opportunity and has 2 openings available.