Telephone Operator

We are looking for a Telephone Operator to join our team Safeguards Human Resourcing Pvt Ltd. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Power distribution and supply . The role offers Gross Salary Rs 22000/- Approx and a dynamic environment with opportunities for growth.

Key Responsibilities:

• Handle customer calls in a professional and efficient manner

• Address customer queries, concerns, and complaints with a problem-solving approach

• Maintain accurate records of customer interactions and follow-ups

• Provide timely and relevant information to customers to resolve their issues

• Work collaboratively with other teams to escalate and resolve complex issues

• Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Standard and atleast 01 year of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 Working Days week during the Day and Night Shift Type .

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.