Outbound Calling: Initiating calls to clients with outstanding debts or overdue loans.
Negotiation: Reaching mutually beneficial repayment agreements, waivers, or settlements.
Records Maintenance: Updating client data, documenting calls, and tracking payment progress in CRM systems.
Customer Communication: Addressing queries and providing information regarding account balances and payment methods.
Compliance: Adhering strictly to legal standards and company policies to mitigate risks.
Target Achievement: Meeting KPIs such as daily call volume, successful collections, and money collected.