Telecalling Team Leader

DRA certification compulsory OR do not apply

Key Responsibilities:

• Supervise and lead the telecalling team responsible for collections.

• Allocate daily calling targets and monitor performance.

• Ensure timely follow-up with overdue customers to achieve recovery targets.

• Maintain MIS reports on call status, PTPs (Promise to Pay), and collection outcomes.

• Train and mentor telecallers on effective communication, compliance, and negotiation.

• Escalate high-risk or non-cooperative cases to higher management.

• Ensure adherence to company’s code of conduct, regulatory norms, and DNC (Do Not Call) guidelines.

Qualifications & Skills:

• 12th Pass & Graduate in any discipline(Not Medical field).

• Minimum 2-4 years of experience in collections, preferably in NBFC or BFSI.

• Strong team management, communication, and conflict resolution skills.

• Proficient in MS Office and telecalling tools.

• Ability to work under pressure and meet deadlines.

• Knows MS Excel (Pivot & V-Lookup and formulas)

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 6 years of experience.

More about this Telecalling Team Leader job

1. What is the eligibility criteria to apply for this Telecalling Team Leader job?
   Ans: The candidate should be 12th Pass and above and above with 2 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹21000 per month + Incentives that depends on your interview. It's a Full Time job in Nagpur.
3. How many working days are there for this Telecalling Team Leader job?
   Ans: This Telecalling Team Leader job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecalling Team Leader job?
   Ans: No, there is no fee applicable for applying this Telecalling Team Leader job and during the employment with the company, i.e., ZERO MILE ASSOCIATES.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecalling Team Leader role?
   Ans: There is an immediate opening of 2 Telecalling Team Leader at ZERO MILE ASSOCIATES
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecalling Team Leader job?
   Ans: This Telecalling Team Leader job has Day Shift.